Wifi not working

[Gabi1971]

My router is not connecting to the internet the Orange light keeps flashing and ive opened a case nearly 24h ago

[Chris-TalkTalk]

Hi Gabi1971,

Your connection appears to be up and running now, is everything OK at your end?

Chris

[ferguson]

OK, thanks for trying all that. Wait for further advice from the support team, but be aware that they won't be back online until Monday.

[Gabi1971]

Unfortunately not working 

[ferguson]

I am, aren't I?  🙂

It does help, because it indicates that your broadband connection is coming through fine. Try connecting a device directly by ethernet cable to the LAN port on the ONT. Then check that the ethernet cable connection between the ONT and router at both ends is sound and secure. Finally try switching off the router for a full 30 minutes. Let us know if that helps. 

[Gabi1971]

Yo smart guy 

 

[Gabi1971]

Not sure if that helps

[ferguson]

The ONT - box on the wall where the fibre comes in - not the router.

[Gabi1971]

Not very helpful. Its Orange keeps flashing 

[Michelle-TalkTalk]

Morning,

Thank you. I've run a test on the line now which hasn't detected a fault. What lights are currently on the ONT box on the wall please? Does the connection work if you remove the router and connect wired directly at the ONT please?

Thanks

Michelle

[Gabi1971]

Yup

[Chris-TalkTalk]

Hi Gabi1971,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris