order cancelled ?

[Peter10]

Hi I've had a text message through today saying my order cancelled,I've not even placed an order,,could someone please tell me if this is spam or serious?

TalkTalk Update: Hello, we're sorry we have had to cancel your order as we are unable to provide Future Fibre to your address. If you would like more information, you can chat to us by selecting www.talktalk.co.uk/futurefibrechat. We're here to help Mon to Sat 8am £ 8pm and Sun 8am £ 6pm.

[Arne-TalkTalk]

Hi @Peter10

Thanks for your post.

The message must has been sent in error, you are not in a Future fibre area, and just to confirm there is no cancellation on your account.

Can you PM me the number it came from and if possible a screenshot. 

Thank you.

[Gliwmaeden2]

Glad the phone numbers turn out to be useful, @Peter10 - you shouldn't have had to waste so much time with their Chat team!

Let us know how you get on.

[Peter10]

Gor through to someone online chat,usual story,half an hour wasted,to be told to ring sales maybe they can help out,I think is a very poor service to be sent a text message to tell me they cancelling on me, ridiculous,I'm in contact with them till 2024,so does this mean they pay me out ?

[ferguson]

@Peter10 

Personally I would just click on the link you have been sent, I have checked and it seems to be specific to your circumstances. 

[Gliwmaeden2]

You'll see slightly different opening hours for the Future Fibre number.

To check what's going on, contact Talktalk directly:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Gliwmaeden2]

The web address would appear to be genuine, @Peter10, as per this thread:

https://community.talktalk.co.uk/t5/Broadband/fault-on-the-line/td-p/2878160

However, simply type in the letters yourself rather than clicking on the link.

Talktalk can be reached Monday-Friday 9am till 7pm, and till 6pm on Saturdays by phone:

03451 720088

Future Fibre team: 03451 720074