sagemcon fast 5464 router

[FarmingMartin]

i have been sent a replacement Sagemcon Fast  5464 router which has a differant version  to my previous one, due to the stand breaking so i am asking which one is the latest version and which one I should use as i can swap over the stands.

the two router say on the back

Fast 5464-2.t4

Fast 5464-3.t8

thanks

[FarmingMartin]

Ok thanks. I'll wait until the end of the month then but if it's not sorted by then I shall and I am offered some reasonable compensation for all the inconvenience i have had to endure trying to get this sorted out over the last month then i will be contacting Virgin on Monday

[Chris-TalkTalk]

Hi Martin,

The update from the engineer says that dig work is required and this is currently with the 2nd stage team, there is a target fix date for 29/8/24, I'm sorry it's taking so long but hopefully it will be resolved soon

Chris

[FarmingMartin]

Hi no body has turned up and I have just recieved a text and email from talktalk saying the fault has been fixed.

Not happy going to contact Virgin media tomorrow to see what they can offer as I have now allowed talktalk a month to sort out the problem but  talktalk are not giving me the service I have paid for.

[FarmingMartin]

Ok thanks I'll keep my fingers crossed that they turn up.

I have had to start using my old router again as although it says connected on our devices we can't get any webpages to open, and if they do they are very slow with the new one. Hopfully when the cable is fixed the new router will work properly.

[Debbie-TalkTalk]

Hi FarmingMartin

I'm guessing the engineers will be digging where they already marked out. They haven't provided any other details apart from they are completing dig work today.

We will continue to monitor for further updates.

[FarmingMartin]

Yes with white paint

[Debbie-TalkTalk]

Hi FarmingMartin

The notes Openreach left are below. Did the engineer mark out on your property where they need to dig?

Dig and duct required for new customer lead in. 6 meters soft in front garden and 2 meters hard on footway.

[FarmingMartin]

Hi I am back now.

I have seen your reply regarding openreach. Can you confirm that the digging work will be at my property as there is nobody here as of yet and the fault I was told is the actual cable to my property so they will need to dig in my garden.

I am a home now,  so if you need me to do anything else regarding the router connection/speed I am available.

[Debbie-TalkTalk]

Hi @FarmingMartin 

Ok no problem.

Just to add I can see that Openreach are completing dig work today to resolve a fault.

I will continue to monitor this for updates and we will post back here as soon as we have further information.

Thanks

Debbie

[FarmingMartin]

Got to pop out now so will continue once I am back. 

[Debbie-TalkTalk]

Let me just run a quick line test now @FarmingMartin 

I wont be too long.

[FarmingMartin]

It seem a bit better, but still a little slow. But as I have said we are waiting for openreach to replace the cable from the steet to our property, but have not got any appointment data as of yet and they diagnosed it a week ago.

[Debbie-TalkTalk]

Hi @FarmingMartin 

The firmware has now updated. Please can you retest?

[FarmingMartin]

Router has just rebooted is this OK?

[FarmingMartin]

Yes that would be great. 

[Debbie-TalkTalk]

Thank you @FarmingMartin 

There is new firmware for this router, will it be ok for me to update this now?

We advise to keep the router powered up without being rebooted, it should take no longer than 15 minutes to update.

[FarmingMartin]

Connected and booted up.

[Debbie-TalkTalk]

Hi FarmingMartin

Ok thanks for confirming. Could you connect the Sagemcom hub again so I can check the firmware version?

[FarmingMartin]

Slow speed and buffering, and some webpages not loading. Example could not load above question until I swapped routers.

[Debbie-TalkTalk]

Hi FarmingMartin

What fault are you experiencing, slow speeds or drops in connection?