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on 26-08-2024 09:07 PM
i have been sent a replacement Sagemcon Fast 5464 router which has a differant version to my previous one, due to the stand breaking so i am asking which one is the latest version and which one I should use as i can swap over the stands.
the two router say on the back
Fast 5464-2.t4
Fast 5464-3.t8
thanks
on 28-08-2024 09:39 AM
Ok thanks. I'll wait until the end of the month then but if it's not sorted by then I shall and I am offered some reasonable compensation for all the inconvenience i have had to endure trying to get this sorted out over the last month then i will be contacting Virgin on Monday
on 28-08-2024 08:18 AM
Hi Martin,
The update from the engineer says that dig work is required and this is currently with the 2nd stage team, there is a target fix date for 29/8/24, I'm sorry it's taking so long but hopefully it will be resolved soon
Chris
Chris, Community Team
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on 27-08-2024 06:34 PM
Hi no body has turned up and I have just recieved a text and email from talktalk saying the fault has been fixed.
Not happy going to contact Virgin media tomorrow to see what they can offer as I have now allowed talktalk a month to sort out the problem but talktalk are not giving me the service I have paid for.
on 27-08-2024 01:17 PM
Ok thanks I'll keep my fingers crossed that they turn up.
I have had to start using my old router again as although it says connected on our devices we can't get any webpages to open, and if they do they are very slow with the new one. Hopfully when the cable is fixed the new router will work properly.
on 27-08-2024 12:55 PM
Hi FarmingMartin
I'm guessing the engineers will be digging where they already marked out. They haven't provided any other details apart from they are completing dig work today.
We will continue to monitor for further updates.
on 27-08-2024 12:20 PM
Yes with white paint
on 27-08-2024 11:13 AM
Hi FarmingMartin
The notes Openreach left are below. Did the engineer mark out on your property where they need to dig?
Dig and duct required for new customer lead in. 6 meters soft in front garden and 2 meters hard on footway.
on 27-08-2024 10:38 AM
Hi I am back now.
I have seen your reply regarding openreach. Can you confirm that the digging work will be at my property as there is nobody here as of yet and the fault I was told is the actual cable to my property so they will need to dig in my garden.
I am a home now, so if you need me to do anything else regarding the router connection/speed I am available.
on 27-08-2024 09:39 AM
Ok no problem.
Just to add I can see that Openreach are completing dig work today to resolve a fault.
I will continue to monitor this for updates and we will post back here as soon as we have further information.
Thanks
Debbie
on 27-08-2024 09:28 AM
Got to pop out now so will continue once I am back.
on 27-08-2024 09:28 AM
on 27-08-2024 09:27 AM
It seem a bit better, but still a little slow. But as I have said we are waiting for openreach to replace the cable from the steet to our property, but have not got any appointment data as of yet and they diagnosed it a week ago.
on 27-08-2024 09:18 AM
The firmware has now updated. Please can you retest?
on 27-08-2024 09:17 AM
Router has just rebooted is this OK?
on 27-08-2024 09:13 AM
Yes that would be great.
on 27-08-2024 09:09 AM
Thank you @FarmingMartin
There is new firmware for this router, will it be ok for me to update this now?
We advise to keep the router powered up without being rebooted, it should take no longer than 15 minutes to update.
on 27-08-2024 09:06 AM
Connected and booted up.
on 27-08-2024 08:57 AM
Hi FarmingMartin
Ok thanks for confirming. Could you connect the Sagemcom hub again so I can check the firmware version?
on 27-08-2024 08:55 AM
Slow speed and buffering, and some webpages not loading. Example could not load above question until I swapped routers.
on 27-08-2024 08:49 AM
Hi FarmingMartin
What fault are you experiencing, slow speeds or drops in connection?