NEED SOME HELP?

SWexshellcustomer · ‎11-11-2024

For a communications company, lack of communication is very annoying. You send me an email stating "The third option available for you is to move onto a new, matching Fibre 150 Data Only contract for £28.00 per month for another 24 months, with this plan, you can enjoy average download speeds of 152Mb/s. Click here ". If you do click there it shows a far higher cost. I have emailed to no avail but get endless messages telling me I can find answers on the website. NO I CAN'T. Aren't you interested in retaining customers?

Gliwmaeden2 · ‎11-11-2024

You are best phoning 03451 720088 after 9am (closes 7pm weekdays, 6pm Saturday), @SWexshellcustomer, or use one of the Chat links.

That way you can make sure that no unwanted extras are added: or check whether there are discounted deals available for eg phone boosts, Supersafe, Voicemail Plus, TV etc.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Arne-TalkTalk · ‎11-11-2024

Hi SWexshellcustomer

Best option would be to call the loyalty team on 03451720088 They will be able to help

Sorry for any inconvenience caused

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NEED SOME HELP?

why can't I get an answer