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CityFibre text with appointment to install Full Fibre - I know nothing about this

GBy123
Whizz Kid
Message 3 of 3

Second post on this subject - not sure if first went through.

 

Why have I had a text message to say CityFibre are installing Full Fibre and giving me an appointment next week.   I have not requested this - I do not want it and I do not want to be bother wtih unknown people calling on me.   What is TalkTalk doing about this and do I have to do anything myself.     Please let me know what is going on.   I have too many problems in my life to deal with this as well!

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @GBy123

 

I cant see any orders on your account, but the faster FTTP service is available in your area?   

 

Did the SMS say what date the engineer is supposed to arrive?

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Gliwmaeden2
Community Star
Message 2 of 3

I can't see any sign of the earlier post, @GBy123.

 

May have been a glitch on the forum. 

 

Try phoning 03451 720074 to speak to the Future Fibre team, after 9am. 

 

No, they shouldn't be bothering you with this. I will alert forum staff. 

 

There were several instances of this a few months ago, and it was supposed to be stopped. 

Gliwmaeden2, a fellow customer.
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