28-12-2021 10:26 PM - edited 28-12-2021 11:02 PM
Ordered my Fibre 1GB on 2nd dec, install date 17th, no one turned up.. no equipment has still been received, rand new installations team and all anyone keeps saying is openreach should ring you before the end of Jan 2022, my old fibre was disconnected and now having to use a mobile broadband dongle as the new install team say nothing to do with them..
Can someone please look into this as the service is pathetic. Should have just stayed with old clunky broadband at least it worked.
Also whenever i click on track my order in my account - i just get oops page could not be found...
on 03-01-2022 10:39 AM
Glad to hear things appear to be moving forward.
The equipment usually arrives just before the service goes live.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 31-12-2021 08:18 AM
Hi Debbie, not spoken to support again, spoke to vodafone my current provider who let me know that they will keep the existing broadband active till jan 20, they also said they spoke to openreach who told them they were on the case..
weirdly - yesterday openreach appeared at my house.. no warning and laid the fibre cable through the garden.. so i guess i just wait for someone to appear to connect it up? - No equipment as of yet from talk talk - hoping the eros boxes will arrive before the fibre gets connected..
on 31-12-2021 08:14 AM
on 28-12-2021 11:09 PM
ok cool thanks for the info... i think ill just have to persist in calling and hopefully get through to someone with the information... probably a communication breakdown between talktalk and openreach...
28-12-2021 11:06 PM - edited 28-12-2021 11:08 PM
Look out for a reply in the next few days, @andrewse.
They may simply point you to the support hub for Future Fibre here:
But forum support for Future Fibre should build up in the New Year, and they may be able to help you with this transition.
on 28-12-2021 10:51 PM
It may help if you could add your old Talktalk landline number to your community forum profile details, @andrewse, so staff can identify your account and look into this order.
Please go via your avatar/name; settings; launch profile wizard.