on 05-05-2022 12:41 AM
This is the second time this is happening this year (I had no internet from February 4th until March 15th when an engineer finally came to fix the issue and he also installed an ONT box so we can also switch to fibre).
I have reset my router many many times now, it's been off overnight as well, did a factory reset, a hard reset, received a second router a few days ago to test it, but everything had the same result, after I turned on the routers, an amber flashing light was followed by white and amber flashing lights and then a steady amber light, meaning I have no internet.
I don't know who I need to speak to anymore and who to call as this is getting out of hand and I feel like I'm going in circles and getting nowhere. I am working from home and as you can imagine, having no internet connection is not ideal at all. I am using my mobile data/mobile hotspot, but that connection is worse than a dial up one from 1998, this is causing me bad connectivity issues which is disrupting my work, thing that lead my manager to have a discussion with me today to see if this is something that will get rectified or not and I was told vaguely that if this internet issue will not be sorted sooner rather than later, I might lose my job!! I am getting desperate and feel like I can't find help anywhere.
I have spoken numerous times to your customer support agents as well, also to the future fibre agents, just to be told the following:
-that it's a cityfibre issue,
-it's a local outage in Milton Keynes in my area (which to me sounds like a lie, all my neighbours that have talktalk had no issues with their broadband, I did ask around)
-it's been checked with cityfibre and apparently it's not a fault with them, but it's a fault with talktalk
Could someone please advise on what to do or who to speak to, who should I contact as I am running out of ideas.. is there really no way an engineer could come out to check and see if they could fix this?
Hello. Any updates on this by any chance? There used to be a cancellation message on my online account until now, it now disappeared. Would this mean that the cease took place? Thanks
@Chris-TalkTalk thank you. Just need everything cancelled, that's all. It's just weird as I placed the order in March at some point and it's still stuck... but yeah, as I said, I would just need to get the service disconnected please 🙂 thanks
Just a quick update, as Michelle said this is under investigation as the order appears to be stuck. I'll let you know when I have any more information
on 21-06-2022 03:00 PM
on 21-06-2022 01:47 PM
on 21-06-2022 01:04 PM
@Arne-TalkTalk hello, this is still an outstanding issue, can someone please help asap? I was told to call 03451725146 but they couldn't do anything either.
on 14-06-2022 01:39 PM
@Arne-TalkTalk hello, thank you fornsending that through, I have just received a email as well. Could you please confirm this is fornthe Fibre 65 Data Only, FTTP line? Thank you
on 14-06-2022 01:36 PM
on 14-06-2022 12:37 PM
@Michelle-TalkTalk @ I have just had two missed calls from yourselves (+448009555544), but as I am working, I wasn't able to take the calls. Is it possible to have someone call back between 12-1 or after 4 pm? Thank yo
on 14-06-2022 11:00 AM
@Michelle-TalkTalk hello, yes, I haclve been in contact with all the possible teams on the phone. As mentioned, it's the FTTP line that I need to have freed up, so I need to have the Fibre 65 Data Only service deactivated as well. I have just tried calling 03337771171 again as I was advised, but it's again the same recorded message that comes in, there is no ring, it goes straight to the pre recorded message that says due to a technical issue, no calls can be taken by yourselves. So my Fibre 65 is disconnected, which is perfect, I just need the Fibre 65 Data Only to be disconnected/deactivated as well, please. Thank you
on 14-06-2022 07:07 AM
I'm sorry to hear this. Can I just confirm, have you been in contact with our cancellation/loyalty team directly about this as they should be able to help? I've included a Help Guide below which has contact details for the team at the bottom of the page.
on 13-06-2022 06:30 PM
@Chris-TalkTalk hello. I have requested to have all my services disconnected, both the Fibre 65 and Fibre 65 data only in order to be able to switch to another provider. I had the Fibre 65 disconnected, but the Fibre 65 data only wasn't disconnected, so I am still unable to switch to another provider, I have tried to place orders with 4 other providers but they cannot place any order for me while the FTTP line is still in use by talktalk. I was advised to call 03337771171, but it wouldn't even connect, it says that due to a technical issue, you cannot take calls right now. This is going on for more than a week now. I just want to have the FTTP service disconnected as well, but I am unable to get through to anyone on the mobile junber mentioned above. Can I please ask who I need to contact, is there any other number I can call? I spoke to your customer support as well, to the Future Fibre team as well, no one was able to help me, the only place I was told to call to get this sorted is 03337771171, but as I said, I cannot get through to anyone "due to a technical issue".
Please help... I just want to have all my talktalk services disconnected finally.
on 09-05-2022 08:27 AM