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Activated Voicemail Plus but it's not working

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7 REPLIES 7
eagelgale
Sightseer

We have moved into our new house and moved our existing TalkTalk account to the new house.  We have a new phone number at this house.  It is not the same as the house's previous landline number. I have activated Voicemail Plus (at £1 pcm) but it's not working.  The other phone Boost we ticked at the same time is working fine - as far as we can tell.  We got a confirmation email about that Boost.

 

If I dial 1571 I get this message, "Sorry, you're not subscribed to this service."  It then says I need to contact my telephone provider.  I did contact TalkTalk via the online chat and they said Voicemail was activated on my line.  They kept asking what the fault was.  I kept telling them what the message I get was. They did not seem to understand.   Eventually they said they would escalate it.  Nothing has changed since then.  

 

Might it be something that has not been turned off in the exchange by the previous ISP (Utility Warehouse) at this house?  If so, I can't do anything about it.  How do I get Talktalk to do something to make it work?

OCE_Karl
Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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eagelgale
Sightseer

Landline number now added

OCE_Michelle
Community Team - TT Staff

Hello,

 

Can I just confirm, does the service show as active if you log into your My Account?

 

Thanks

 

eagelgale
Sightseer

Not sure what you mean by "active".

 

If you mean, "Is there a blue tick next to it in the Manage your Boosts page" in My Account then the answer is "Yes". 

 

If you mean, "Did you get an email saying the boost had been selected" then the answer is "Yes".

 

Here's the email:

Boosts-update.jpg

 

Here's the Manage your Boosts page in My Account:

Boosts-list-Jun-11-21.jpg

If it's neither of these things what do I need to check?

OCE_Debbie
Community Team - TT Staff

Hi eagelgale

 

Thanks for your reply.

 

Please can you try removing VM (unticking the box) and then re adding again later on today?

 

Debbie

eagelgale
Sightseer

Working now.  

 

I should have thought of the good old "turn it off and turn it on again" strategy.

 

 

OCE_Michelle
Community Team - TT Staff

Hi eagelgale,

 

Thanks for the update and I'm glad to hear that this is now working ok for you 🙂

 

Thanks