Get help with your TalkTalk landline and calling features.
on 03-09-2024 11:26 PM
My Fibre 65 with calls service went live on 2nd September (no engineer visit). Broadband is working but there is no phone. Tried at the test socket and there is no dial tone. The line test online says there is no fault.
Landline was working faultlessly before the switch. Please help! I need my phone back as soon as possible.
on 09-09-2024 08:28 AM
No Problem 🙂
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 09-09-2024 08:27 AM
Ok thanks
on 09-09-2024 08:26 AM
Hi
Visit is going ahead and has been assigned to an engineer this morning.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 09-09-2024 08:22 AM
Is the engineer visit still booked for this morning?
I have had no texts or emails about the visit and the fault timeline in my account is still asking me to book an appointment.
Regards,
Coazzi
on 06-09-2024 03:03 PM
Hi
There will be no charge applied, this is a miss communication from our system. The engineer has been and the fault is ongoing.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-09-2024 02:59 PM
Hi,
What do I do about the £75 charge?
on 06-09-2024 02:55 PM
Excellent, thanks for confirming.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-09-2024 02:49 PM
Yes, that's fine. Thanks
on 06-09-2024 02:45 PM
Hi
The engineer has been out and has ran out of time, so another appointment is requested/ I've booked the next available appointment slot - Mon 9th AM (8-1).
Is this day ok ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-09-2024 02:32 PM
So the engineer came today, then left to do something at the cabinet. Phone line is not fixed. Also tried with a second phone.
Checked the fault timeline in my account which says I need to book a further appointment with Openreach engineer.
Received an sms from TalkTalk saying I missed the appointment and need to pay £75!!
Coazzi
on 04-09-2024 12:50 PM
I've booked the first available AM appointment - September 06 2024, AM - please let us know how you get on
Chris
Chris, Community Team
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on 04-09-2024 12:41 PM
OK thanks. I'll book the engineer now and get back to you with the details
Chris
Chris, Community Team
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on 04-09-2024 11:41 AM
I have added the address to private notes 🙂
on 04-09-2024 11:19 AM
Could you add your address to the private notes section of your community profile, and let me know when you've done this. I'll then book the engineer
Thanks
Chris
Chris, Community Team
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on 04-09-2024 10:41 AM
Thanks Chris,
I accept potential charges and an AM visit any day.
Can you make sure the address for engineer visit is correct.
My address has three lines before TOWN, postcode. Some systems leave out the first line, putting the house number into second line which is wrong. The address in 'My account - personal details' omit the third line and that's ok.
Coazzi
on 04-09-2024 10:26 AM
OK, can you confirm:
Can you also please add your mobile number to your community profile
Thanks
Chris
Chris, Community Team
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on 04-09-2024 09:51 AM
Yes please do that
on 04-09-2024 09:47 AM
OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you
Chris
Chris, Community Team
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on 04-09-2024 09:01 AM
I tried at the test socket. I don't have another phone.
But it was working on 1st September
on 04-09-2024 08:54 AM
OK thanks. Have you tried connecting the telephone to the test socket? Do you have another telephone that you can test with?
Chris
Chris, Community Team
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