Broadband ok but no Landline

[Coazzi]

My Fibre 65 with calls service went live on 2nd September (no engineer visit). Broadband is working but there is no phone. Tried at the test socket and there is no dial tone. The line test online says there is no fault. 

Landline was working faultlessly before the switch. Please help!  I need my phone back as soon as possible.

[Coazzi]

Hi, Chris 

yes, still no dial tone

[Chris-TalkTalk]

Hi Coazzi,

I've run a line test and it isn't picking up any issues, is the line still dead?

Chris

[Divsec]

Hi @Coazzi have things improved overnight? Your post has been escalated and you should hear soon.