Broadband ok but no Landline

[Coazzi]

My Fibre 65 with calls service went live on 2nd September (no engineer visit). Broadband is working but there is no phone. Tried at the test socket and there is no dial tone. The line test online says there is no fault. 

Landline was working faultlessly before the switch. Please help!  I need my phone back as soon as possible.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Coazzi]

Ok thanks

[Karl-TalkTalk]

Hi

Visit is going ahead and has been assigned to an engineer this morning.

Thanks  

Karl. 

[Coazzi]

Hi @Karl-TalkTalk 

Is the engineer visit still booked for this morning? 

I have had no texts or emails about the visit and the fault timeline in my account is still asking me to book an appointment.

Regards,

Coazzi

[Karl-TalkTalk]

Hi

There will be no charge applied, this is a miss communication from our system.  The engineer has been and the fault is ongoing.

Thanks  

Karl. 

[Coazzi]

Hi,

What do I do about the £75 charge?

[Karl-TalkTalk]

Excellent, thanks for confirming.

Regards,

Karl. 

[Coazzi]

Yes, that's fine. Thanks

[Karl-TalkTalk]

Hi

The engineer has been out and has ran out of time, so another appointment is requested/  I've booked the next available appointment slot - Mon 9th AM (8-1).

Is this day ok ?

Thanks  

Karl. 

[Coazzi]

So the engineer came today, then left to do something at the cabinet. Phone line is not fixed.  Also tried with a second phone.

Checked the fault timeline in my account which says I need to book a further appointment with Openreach engineer.

Received an sms from TalkTalk saying I missed the appointment and need to pay £75!!

Coazzi

[Chris-TalkTalk]

I've booked the first available AM appointment - September 06 2024, AM - please let us know how you get on

Chris

[Chris-TalkTalk]

OK thanks. I'll book the engineer now and get back to you with the details

Chris

[Coazzi]

I have added the address to private notes 🙂

[Chris-TalkTalk]

Could you add your address to the private notes section of your community profile, and let me know when you've done this. I'll then book the engineer 

Thanks

Chris

[Coazzi]

Thanks Chris,

I accept potential charges and an AM visit any day.

Can you make sure the address for engineer visit is correct.

My address has three lines before TOWN, postcode. Some systems leave out the first line, putting the house number into second line which is wrong. The address in 'My account - personal details' omit the third line and that's ok.

Coazzi

[Chris-TalkTalk]

OK, can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Can you also please add your mobile number to your community profile 

Thanks

Chris

[Coazzi]

Yes please do that

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Coazzi]

I tried at the test socket. I don't have another phone.
But it was working on 1st September

[Chris-TalkTalk]

OK thanks. Have you tried connecting the telephone to the test socket? Do you have another telephone that you can test with?

Chris