Broadband ok but no Landline

[Coazzi]

My Fibre 65 with calls service went live on 2nd September (no engineer visit). Broadband is working but there is no phone. Tried at the test socket and there is no dial tone. The line test online says there is no fault. 

Landline was working faultlessly before the switch. Please help!  I need my phone back as soon as possible.

[Chris-TalkTalk]

That's great news Coazzi. thanks for letting us know.

Chris

[Coazzi]

Phone is working again and with the correct number.

I can now relax on my switch to Talktalk. 🙂

[Chris-TalkTalk]

No problem. This is from the engineers notes - 'Engineer has resolved the fault by changing the E-side pair or at PCP. The fault was fixed by providing new jumper in PCP '. 

Chris

[Coazzi]

Thanks Chris

Do you have information on what the engineers did (tried to do) to fix the phone service?

Coazzi

[Chris-TalkTalk]

I've booked the first available appointment - September 13 2024, AM - please let us know how you get on. 

Chris

[Chris-TalkTalk]

OK thanks, I'll book the engineer now and get back to you with the details

Chris

[Coazzi]

Hi Chris

Phone is not working and has no dial tone.

Coazzi

[Chris-TalkTalk]

Hi Coazzi,

Can you just confirm that it's still not working and I'll book the engineer

Chris

[Coazzi]

So a recap:

Broadband and Phone was working before the switch to TalkTalk on 2nd September.

Since then broadband works but no phone. 

After two engineer visits phone works but with wrong number.

Now received email from TalkTalk customer service saying “Our engineer has resolved the service issue” and the case is closed. 
Phone is off again with no dial tone.

If I have to choose. A working phone with the wrong number is better than no phone at all.

Coazzi

[Chris-TalkTalk]

The fault is actually still open and with the engineer. I'll check for further updates in the morning

Chris

[Chris-TalkTalk]

OK I'll book the engineer now and get back to you with the details

Chris

[Coazzi]

Any morning this week. 

[Chris-TalkTalk]

Thanks. We are going to need to arrange another engineer visit as you appear to have a crossed line. Could you let me know when you are available and I'll book it for you

Chris

[Coazzi]

Hi Chris

Just done that now.

[Chris-TalkTalk]

Hi Coazzi

Can you please add the telephone number that you now have, to the private notes section of your community profile 

Thanks
Chris

[Coazzi]

Hi Karl,

Yes the number is changed. If I call from mobile the operator is saying the number is unavailable.

[Karl-TalkTalk]

Hi

There have been no changes to your number.

If you dial 17070 does it read your number back t you or another number.

Thanks  

Karl. 

[Coazzi]

Phone is working again😐 …. but wrong number. 

Can I get my number back?

Coazzi

[Karl-TalkTalk]

Hi

Sorry for the delay.  The fault is still open with Openreach and has been allocated to the local engineer so they may still come to your property today.  They did initially have an access issue with the exchange equipment last week, and the updates in their system also mention allocating part of the job to third party contractors.

If Openreach do not attend by end of day, then we will need to chat with their Control and see what is happening with this.

Thanks  

Karl. 

[Coazzi]

No engineer came today, at least not to the house.

Phone line is still out. What next?

Coazzi