cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Home Phone

Get help with your TalkTalk landline and calling features.

Caller Display not working

AdrianGrid
Conversation Starter
Private Message TalkTalk
Message 55 of 55

Good morning,

Caller Display stopped working about 2 weeks ago, the display shows "External Call".

All 3 handsets show the same message.

Caller Display is shown as active in my account settings.

I have tried the following:

1. Remove the Caller Display option and confirm it's removed, then add it back on. 

2. Power down the base unit for a few minutes.

3. Reset the base units and handsets.

None of this has worked, so I assume it must be a fault your end.

Regards

Adrian

 

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes
54 REPLIES 54

Message 21 of 55

Michelle

 

Well, there's a surprise.

 

No call from the faults team as arranged AGAIN, still no caller display. Still not getting the service I pay for.

 

I've been with TalkTalk for about 18 years, right from the beginning. Through thick and thin. Why do I bother? NO MORE!!!

When my renewal is due I'm off, unless this issue can be sorted ASAP.

 

Adrian

 

 

 

 

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 22 of 55

Hi Michelle

 

Just tried the new phone and it's still not working☹️. Looks like back to square one.

 

If the team can call me today I'm available all afternoon.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 23 of 55

Thanks for letting me know Adrian.

 

Michelle 🙂

 

0 Likes

Message 24 of 55

Hi Michelle

 

Yes they did call and we agreed that I would try a different phone to see if that worked. I explained that I had done this already but it was an older spare one that I had. I can't remember why we replaced it nor why we kept it! 😕With the possibility that one is also not working properly, I've got a new phone being delivered today.

 

We've arranged for her to call me back tomorrow afternoon, but if the new phone works I'll update you straight away.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 25 of 55

Morning Adrian,

 

How are you getting on, did my colleague make contact?

 

Michelle

 

0 Likes

Message 26 of 55

Hi Adrian,

 

They did advise me that they called this morning but that they would also try again at some point today to contact you.

 

Michelle

 

0 Likes

Message 27 of 55

Thanks Michelle

 

While I was on the phone this morning I had a missed call from 0800955544, but no message left. Is this a TalkTalk number?

 

Adrian

 

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 28 of 55

Hi Adrian,

 

My colleague has apologised and advised that the arranged callback was missed due to a techinical issue. They have advised that they will be contacting you today.

 

Thanks

 

Michelle

 

0 Likes

Message 29 of 55

Morning Adrian,

 

I'm really sorry about this. I've asked the team to provide an update ASAP.

 

Michelle

 

0 Likes

Message 30 of 55

Hi Michelle

 

The faults team didn't call me today as agreed.

Whatever she tried didn't work. Still not fixed.

I'm around most of today and tomorrow to take a call from them.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 31 of 55

Morning Adrian,

 

I'm glad to hear this 🙂

 

Thanks

 

Michelle

 

0 Likes

Message 32 of 55

Hi Michelle

 

Had a call from the team. They're going to try a couple of things and call me back Tuesday 4 - 6pm.

 

I'll keep you posted.

 

Adrian

 

 

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 33 of 55

Hi Adrian,

 

Thank you. I've passed your availability over now. To be honest I'm not too sure but hopefully my colleagues in our Faults Escalation Team can advise on this.

 

Michelle

 

0 Likes

Message 34 of 55

Hi Michelle

Anytime today or tomorrow afternoon would be best.

 

Any idea what the email is for that I mentioned?

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 35 of 55

Hi Adrian,

 

Thanks for the update. When would be the best times to contact you and I'll pass your availability over?

 

Thanks

 

Michelle

 

0 Likes

Message 36 of 55

Hi Michelle

Sorry not replied sooner but I am very busy at the moment.

I had a garbled message left this morning asking me to call back. I managed to decipher the number (03451720088) which  I called and is customer service not a technical team. I was told there are very long waits on the lines, so I hung up. I don't have time to sit in a queue, so could you get whoever it was to call me again please?

 

I also had a strange email from talktalk about openreach terms and conditions which apparently was mentioned to me. I haven't spoken to anyone and have no idea what this is.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 37 of 55

Hi Adrian,

 

Have our team been in contact?

 

Thanks

 

Michelle

 

0 Likes

Message 38 of 55

Hi Adrian

 

Great thank you. Hopefully it won't take the team too long to resolve 🙂

 

Michelle

 

0 Likes

Message 39 of 55

Hi Michelle

Thanks for the update, I'll keep an eye on things this end as well.

Regards

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes

Message 40 of 55

Hi Adrian,

 

I'm sorry to hear this. I've passed this over to our Faults Escalation Team now and we'll post back as soon as we receive an update. It's possible that the team may also try and contact you directly.

 

Thanks

 

Michelle