Get help with your TalkTalk landline and calling features.
on 05-09-2024 08:11 AM
Good morning,
Caller Display stopped working about 2 weeks ago, the display shows "External Call".
All 3 handsets show the same message.
Caller Display is shown as active in my account settings.
I have tried the following:
1. Remove the Caller Display option and confirm it's removed, then add it back on.
2. Power down the base unit for a few minutes.
3. Reset the base units and handsets.
None of this has worked, so I assume it must be a fault your end.
Regards
Adrian
on 06-09-2024 08:31 AM
Hi Debbie
Still not working.
on 06-09-2024 07:55 AM
Hi Adrian
Sorry for the delay.
Please can you try this again this morning?
on 05-09-2024 02:48 PM
Hi Debbie
Unfortunately no change. Still not working☹️
Adrian
on 05-09-2024 02:17 PM
Hi Adrian
Thank you 🙂
Debbie
on 05-09-2024 01:54 PM
OK.
on 05-09-2024 12:39 PM
Hi @AdrianGrid .
Please can you test the caller display again around 2.30pm to see if it is working?
on 05-09-2024 09:42 AM
Hi Adrian
No problem 🙂
Debbie
on 05-09-2024 09:40 AM
Thanks Debbie
on 05-09-2024 09:31 AM
Hi @AdrianGrid
Just to add, if you receive any emails today about the caller display service then please ignore these, it's me trying to fix this issue on my side.
I will keep you updated.
on 05-09-2024 09:22 AM
Hi @AdrianGrid
Thank you. I'm just looking into this and making some changes to try and resolve this issue.
I will post back here as soon as I have further information.
Debbie
on 05-09-2024 09:03 AM
Hi Debbie
Account number added.
on 05-09-2024 08:59 AM
Hi AdrianGrid
Can you add your TalkTalk account number to your Community Profile (in the Private Notes section) I can then look into this further.
Thanks
on 05-09-2024 08:53 AM
Hi Debbie
The master socket doesn't have a test socket that I can see, other than if I unclip the front it reveals the socket that the front cover connects to. I have plugged the phone into this but it has made no difference.
on 05-09-2024 08:21 AM
Hi Adrian
I'm sorry to hear this.
Can I just check, have you tested the caller display handset directly at the test socket?