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Get help with your TalkTalk landline and calling features.

Caller Display not working

AdrianGrid
Conversation Starter
Private Message TalkTalk
Message 55 of 55

Good morning,

Caller Display stopped working about 2 weeks ago, the display shows "External Call".

All 3 handsets show the same message.

Caller Display is shown as active in my account settings.

I have tried the following:

1. Remove the Caller Display option and confirm it's removed, then add it back on. 

2. Power down the base unit for a few minutes.

3. Reset the base units and handsets.

None of this has worked, so I assume it must be a fault your end.

Regards

Adrian

 

There are two rules for success:
1. Don't tell everybody everything
2.
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54 REPLIES 54

Message 41 of 55

Hi Debbie

Still not working.

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2.
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Message 42 of 55

Hi Adrian

 

Sorry for the delay.

 

Please can you try this again this morning?

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Message 43 of 55

Hi Debbie

Unfortunately no change. Still not working☹️

 

Adrian

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2.
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Message 44 of 55
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Message 45 of 55

OK.

There are two rules for success:
1. Don't tell everybody everything
2.

Message 46 of 55

Hi @AdrianGrid .

 

Please can you test the caller display again around 2.30pm to see if it is working?

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Message 47 of 55
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Message 48 of 55

Thanks Debbie

There are two rules for success:
1. Don't tell everybody everything
2.

Message 49 of 55

Hi @AdrianGrid 

 

Just to add, if you receive any emails today about the caller display service then please ignore these, it's me trying to fix this issue on my side.

 

I will keep you updated.

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Message 50 of 55

Hi @AdrianGrid 

 

Thank you. I'm just looking into this and making some changes to try and resolve this issue.

 

I will post back here as soon as I have further information.

 

Debbie

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Message 51 of 55

Hi Debbie

Account number added.

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Message 52 of 55

Hi AdrianGrid

 

Can you add your TalkTalk account number to your Community Profile (in the Private Notes section) I can then look into this further.

 

Thanks

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Message 53 of 55

Hi Debbie

The master socket doesn't have a test socket that I can see, other than if I unclip the front it reveals the socket that the front cover connects to. I have plugged the phone into this but it has made no difference.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 54 of 55

Hi Adrian

 

I'm sorry to hear this.

 

Can I just check, have you tested the caller display handset directly at the test socket?

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