Caller Display not working

[AdrianGrid]

Good morning,

Caller Display stopped working about 2 weeks ago, the display shows "External Call".

All 3 handsets show the same message.

Caller Display is shown as active in my account settings.

I have tried the following:

1. Remove the Caller Display option and confirm it's removed, then add it back on. 

2. Power down the base unit for a few minutes.

3. Reset the base units and handsets.

None of this has worked, so I assume it must be a fault your end.

Regards

Adrian

[AdrianGrid]

Hi Debbie

Still not working.

[Debbie-TalkTalk]

Hi Adrian

Sorry for the delay.

Please can you try this again this morning?

[AdrianGrid]

Hi Debbie

Unfortunately no change. Still not working☹️

Adrian

[Debbie-TalkTalk]

Hi Adrian

Thank you 🙂

Debbie

[AdrianGrid]

OK.

[Debbie-TalkTalk]

Hi @AdrianGrid .

Please can you test the caller display again around 2.30pm to see if it is working?

[Debbie-TalkTalk]

Hi Adrian

No problem 🙂

Debbie

[AdrianGrid]

Thanks Debbie

[Debbie-TalkTalk]

Hi @AdrianGrid 

Just to add, if you receive any emails today about the caller display service then please ignore these, it's me trying to fix this issue on my side.

I will keep you updated.

[Debbie-TalkTalk]

Hi @AdrianGrid 

Thank you. I'm just looking into this and making some changes to try and resolve this issue.

I will post back here as soon as I have further information.

Debbie

[AdrianGrid]

Hi Debbie

Account number added.

[Debbie-TalkTalk]

Hi AdrianGrid

Can you add your TalkTalk account number to your Community Profile (in the Private Notes section) I can then look into this further.

Thanks

[AdrianGrid]

Hi Debbie

The master socket doesn't have a test socket that I can see, other than if I unclip the front it reveals the socket that the front cover connects to. I have plugged the phone into this but it has made no difference.

[Debbie-TalkTalk]

Hi Adrian

I'm sorry to hear this.

Can I just check, have you tested the caller display handset directly at the test socket?