Caller Display not working

[AdrianGrid]

Good morning,

Caller Display stopped working about 2 weeks ago, the display shows "External Call".

All 3 handsets show the same message.

Caller Display is shown as active in my account settings.

I have tried the following:

1. Remove the Caller Display option and confirm it's removed, then add it back on. 

2. Power down the base unit for a few minutes.

3. Reset the base units and handsets.

None of this has worked, so I assume it must be a fault your end.

Regards

Adrian

[Michelle-TalkTalk]

Hi Adrian,

Thank you. I've passed your availability over now. To be honest I'm not too sure but hopefully my colleagues in our Faults Escalation Team can advise on this.

Michelle

[AdrianGrid]

Hi Michelle

Anytime today or tomorrow afternoon would be best.

Any idea what the email is for that I mentioned?

Adrian

[Michelle-TalkTalk]

Hi Adrian,

Thanks for the update. When would be the best times to contact you and I'll pass your availability over?

Thanks

Michelle

[AdrianGrid]

Hi Michelle

Sorry not replied sooner but I am very busy at the moment.

I had a garbled message left this morning asking me to call back. I managed to decipher the number (03451720088) which  I called and is customer service not a technical team. I was told there are very long waits on the lines, so I hung up. I don't have time to sit in a queue, so could you get whoever it was to call me again please?

I also had a strange email from talktalk about openreach terms and conditions which apparently was mentioned to me. I haven't spoken to anyone and have no idea what this is.

Adrian

[Michelle-TalkTalk]

Hi Adrian,

Have our team been in contact?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Adrian

Great thank you. Hopefully it won't take the team too long to resolve 🙂

Michelle

[AdrianGrid]

Hi Michelle

Thanks for the update, I'll keep an eye on things this end as well.

Regards

Adrian

[Michelle-TalkTalk]

Hi Adrian,

I'm sorry to hear this. I've passed this over to our Faults Escalation Team now and we'll post back as soon as we receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[AdrianGrid]

Hi Debbie

Still not working.

[Debbie-TalkTalk]

Hi Adrian

Sorry for the delay.

Please can you try this again this morning?

[AdrianGrid]

Hi Debbie

Unfortunately no change. Still not working☹️

Adrian

[Debbie-TalkTalk]

Hi Adrian

Thank you 🙂

Debbie

[AdrianGrid]

OK.

[Debbie-TalkTalk]

Hi @AdrianGrid .

Please can you test the caller display again around 2.30pm to see if it is working?

[Debbie-TalkTalk]

Hi Adrian

No problem 🙂

Debbie

[AdrianGrid]

Thanks Debbie

[Debbie-TalkTalk]

Hi @AdrianGrid 

Just to add, if you receive any emails today about the caller display service then please ignore these, it's me trying to fix this issue on my side.

I will keep you updated.

[Debbie-TalkTalk]

Hi @AdrianGrid 

Thank you. I'm just looking into this and making some changes to try and resolve this issue.

I will post back here as soon as I have further information.

Debbie

[AdrianGrid]

Hi Debbie

Account number added.

[Debbie-TalkTalk]

Hi AdrianGrid

Can you add your TalkTalk account number to your Community Profile (in the Private Notes section) I can then look into this further.

Thanks