Get help with your TalkTalk landline and calling features.
on 05-09-2024 08:11 AM
Good morning,
Caller Display stopped working about 2 weeks ago, the display shows "External Call".
All 3 handsets show the same message.
Caller Display is shown as active in my account settings.
I have tried the following:
1. Remove the Caller Display option and confirm it's removed, then add it back on.
2. Power down the base unit for a few minutes.
3. Reset the base units and handsets.
None of this has worked, so I assume it must be a fault your end.
Regards
Adrian
on 13-09-2024 06:42 PM
Michelle
Well, there's a surprise.
No call from the faults team as arranged AGAIN, still no caller display. Still not getting the service I pay for.
I've been with TalkTalk for about 18 years, right from the beginning. Through thick and thin. Why do I bother? NO MORE!!!
When my renewal is due I'm off, unless this issue can be sorted ASAP.
Adrian
on 12-09-2024 01:53 PM
Hi Michelle
Just tried the new phone and it's still not working☹️. Looks like back to square one.
If the team can call me today I'm available all afternoon.
Adrian
on 12-09-2024 12:02 PM
Thanks for letting me know Adrian.
Michelle 🙂
on 12-09-2024 11:25 AM
Hi Michelle
Yes they did call and we agreed that I would try a different phone to see if that worked. I explained that I had done this already but it was an older spare one that I had. I can't remember why we replaced it nor why we kept it! 😕With the possibility that one is also not working properly, I've got a new phone being delivered today.
We've arranged for her to call me back tomorrow afternoon, but if the new phone works I'll update you straight away.
Adrian
on 12-09-2024 08:26 AM
Morning Adrian,
How are you getting on, did my colleague make contact?
Michelle
on 11-09-2024 09:53 AM
Hi Adrian,
They did advise me that they called this morning but that they would also try again at some point today to contact you.
Michelle
on 11-09-2024 09:50 AM
Thanks Michelle
While I was on the phone this morning I had a missed call from 0800955544, but no message left. Is this a TalkTalk number?
Adrian
on 11-09-2024 09:34 AM
Hi Adrian,
My colleague has apologised and advised that the arranged callback was missed due to a techinical issue. They have advised that they will be contacting you today.
Thanks
Michelle
on 11-09-2024 07:54 AM
Morning Adrian,
I'm really sorry about this. I've asked the team to provide an update ASAP.
Michelle
on 10-09-2024 11:10 PM
Hi Michelle
The faults team didn't call me today as agreed.
Whatever she tried didn't work. Still not fixed.
I'm around most of today and tomorrow to take a call from them.
Adrian
on 10-09-2024 06:45 AM
Morning Adrian,
I'm glad to hear this 🙂
Thanks
Michelle
on 09-09-2024 05:46 PM
Hi Michelle
Had a call from the team. They're going to try a couple of things and call me back Tuesday 4 - 6pm.
I'll keep you posted.
Adrian
on 09-09-2024 12:12 PM
Hi Adrian,
Thank you. I've passed your availability over now. To be honest I'm not too sure but hopefully my colleagues in our Faults Escalation Team can advise on this.
Michelle
on 09-09-2024 12:04 PM
Hi Michelle
Anytime today or tomorrow afternoon would be best.
Any idea what the email is for that I mentioned?
Adrian
on 09-09-2024 12:01 PM
Hi Adrian,
Thanks for the update. When would be the best times to contact you and I'll pass your availability over?
Thanks
Michelle
on 09-09-2024 11:58 AM
Hi Michelle
Sorry not replied sooner but I am very busy at the moment.
I had a garbled message left this morning asking me to call back. I managed to decipher the number (03451720088) which I called and is customer service not a technical team. I was told there are very long waits on the lines, so I hung up. I don't have time to sit in a queue, so could you get whoever it was to call me again please?
I also had a strange email from talktalk about openreach terms and conditions which apparently was mentioned to me. I haven't spoken to anyone and have no idea what this is.
Adrian
on 09-09-2024 09:22 AM
Hi Adrian,
Have our team been in contact?
Thanks
Michelle
on 06-09-2024 09:39 AM
Hi Adrian
Great thank you. Hopefully it won't take the team too long to resolve 🙂
Michelle
on 06-09-2024 09:32 AM
Hi Michelle
Thanks for the update, I'll keep an eye on things this end as well.
Regards
Adrian
on 06-09-2024 09:04 AM
Hi Adrian,
I'm sorry to hear this. I've passed this over to our Faults Escalation Team now and we'll post back as soon as we receive an update. It's possible that the team may also try and contact you directly.
Thanks
Michelle