Caller Display not working

[AdrianGrid]

Good morning,

Caller Display stopped working about 2 weeks ago, the display shows "External Call".

All 3 handsets show the same message.

Caller Display is shown as active in my account settings.

I have tried the following:

1. Remove the Caller Display option and confirm it's removed, then add it back on. 

2. Power down the base unit for a few minutes.

3. Reset the base units and handsets.

None of this has worked, so I assume it must be a fault your end.

Regards

Adrian

[AdrianGrid]

Thanks Michelle.

[Michelle-TalkTalk]

Morning Adrian,

I'm really sorry to hear this. I've contacted the team now and have asked them to provide an update ASAP. I'll let you know as soon as they respond to me.

Thanks

Michelle

[AdrianGrid]

Michelle

Well, there's a surprise.

No call from the faults team as arranged AGAIN, still no caller display. Still not getting the service I pay for.

I've been with TalkTalk for about 18 years, right from the beginning. Through thick and thin. Why do I bother? NO MORE!!!

When my renewal is due I'm off, unless this issue can be sorted ASAP.

Adrian

[AdrianGrid]

Hi Michelle

Just tried the new phone and it's still not working☹️. Looks like back to square one.

If the team can call me today I'm available all afternoon.

Adrian

[Michelle-TalkTalk]

Thanks for letting me know Adrian.

Michelle 🙂

[AdrianGrid]

Hi Michelle

Yes they did call and we agreed that I would try a different phone to see if that worked. I explained that I had done this already but it was an older spare one that I had. I can't remember why we replaced it nor why we kept it! 😕With the possibility that one is also not working properly, I've got a new phone being delivered today.

We've arranged for her to call me back tomorrow afternoon, but if the new phone works I'll update you straight away.

Adrian

[Michelle-TalkTalk]

Morning Adrian,

How are you getting on, did my colleague make contact?

Michelle

[Michelle-TalkTalk]

Hi Adrian,

They did advise me that they called this morning but that they would also try again at some point today to contact you.

Michelle

[AdrianGrid]

Thanks Michelle

While I was on the phone this morning I had a missed call from 0800955544, but no message left. Is this a TalkTalk number?

Adrian

[Michelle-TalkTalk]

Hi Adrian,

My colleague has apologised and advised that the arranged callback was missed due to a techinical issue. They have advised that they will be contacting you today.

Thanks

Michelle

[Michelle-TalkTalk]

Morning Adrian,

I'm really sorry about this. I've asked the team to provide an update ASAP.

Michelle

[AdrianGrid]

Hi Michelle

The faults team didn't call me today as agreed.

Whatever she tried didn't work. Still not fixed.

I'm around most of today and tomorrow to take a call from them.

Adrian

[Michelle-TalkTalk]

Morning Adrian,

I'm glad to hear this 🙂

Thanks

Michelle

[AdrianGrid]

Hi Michelle

Had a call from the team. They're going to try a couple of things and call me back Tuesday 4 - 6pm.

I'll keep you posted.

Adrian

[Michelle-TalkTalk]

Hi Adrian,

Thank you. I've passed your availability over now. To be honest I'm not too sure but hopefully my colleagues in our Faults Escalation Team can advise on this.

Michelle

[AdrianGrid]

Hi Michelle

Anytime today or tomorrow afternoon would be best.

Any idea what the email is for that I mentioned?

Adrian

[Michelle-TalkTalk]

Hi Adrian,

Thanks for the update. When would be the best times to contact you and I'll pass your availability over?

Thanks

Michelle

[AdrianGrid]

Hi Michelle

Sorry not replied sooner but I am very busy at the moment.

I had a garbled message left this morning asking me to call back. I managed to decipher the number (03451720088) which  I called and is customer service not a technical team. I was told there are very long waits on the lines, so I hung up. I don't have time to sit in a queue, so could you get whoever it was to call me again please?

I also had a strange email from talktalk about openreach terms and conditions which apparently was mentioned to me. I haven't spoken to anyone and have no idea what this is.

Adrian

[Michelle-TalkTalk]

Hi Adrian,

Have our team been in contact?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Adrian

Great thank you. Hopefully it won't take the team too long to resolve 🙂

Michelle