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Caller Display not working

AdrianGrid
Conversation Starter
Private Message TalkTalk
Message 55 of 55

Good morning,

Caller Display stopped working about 2 weeks ago, the display shows "External Call".

All 3 handsets show the same message.

Caller Display is shown as active in my account settings.

I have tried the following:

1. Remove the Caller Display option and confirm it's removed, then add it back on. 

2. Power down the base unit for a few minutes.

3. Reset the base units and handsets.

None of this has worked, so I assume it must be a fault your end.

Regards

Adrian

 

There are two rules for success:
1. Don't tell everybody everything
2.
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54 REPLIES 54

Message 1 of 55

Morning Adrian,

 

I'm really glad to hear this and thanks for letting me know 🙂 I've seen a few Caller Display faults recently and usually removing and re-adding the CD service resolves it, however it looks like this was Openreach related.

 

Michelle 🙂

 

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Message 2 of 55

Hi Michelle

 

Just checked my phone and the Caller Display is now working again!

 

It's been a long slog to get this sorted, but whatever Openreach did has worked.

 

Thanks for your input to this, Michelle, it's very much appreciated.

 

Regards

Adrian

 

 

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 3 of 55

Thanks for the update Adrian. Hopefully Openreach will be able to locate and resolve the issue 🙂

 

Michelle

 

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Message 4 of 55

Hi Michelle

 

Quick update.

 

Had a call from the team to say that they're getting Openreach to test/replace stuff at the exchange.

Going to call me Friday morning.

 

I'll keep you posted.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 5 of 55

Morning Adrian,

 

Thanks for letting me know.

 

Michelle 🙂

 

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Message 6 of 55

Hi Michelle

 

Just had a call from a faults escalation manager👍.

 

Apparently they are now going to carry out a TNV (?) reset which takes a few days. 

 

She has assured me that I will be regularly updated.

 

Fingers crossed.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 7 of 55

Hi Adrian,

 

I'm sorry for the delay. I'm still here, I'm just trying to get answers on this fault to find out what the next step will be. I'm just waiting for them to reply to me.

 

Thanks

 

Michelle

 

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Message 8 of 55

Still no contact.

 

Tried phoning.

In a queue for 40 minutes and then cut off😠.

 

That worked well didn't it?!! Won't try that again.

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 9 of 55

Morning Michelle

 

No contact from the team or faults escalation manager.

 

No caller display.

 

Available this afternoon after 2pm if they are going to call today.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 10 of 55

Hi Michelle

 

I appreciate your help in this

 

The fact that this is the third time they've failed to call me (and will probably cite a problem at their end yet again) is ridiculous. If the technical problem of contacting me is theirs maybe it's related to the Caller Display issue that I'm having. No one else is having trouble contacting me on the landline.

 

I should be available all day today for them to contact me.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 11 of 55

Hi Adrian,

 

I'm very annoyed that you haven't been contacted again as promised. I've contacted the Faults Escalation manager now.

 

Michelle

 

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Message 12 of 55

Hi Michelle

 

I was supposed to get a call 2-4pm. Nothing.

 

Another wasted afternoon.

 

When I eventually get to talk to the agent she will apologise and again probably blame a fault on their side which puts her through to a totally unrelated number. What chance do I stand if they can't sort their own problems out?

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 13 of 55

Hi Adrian,

 

Ah I'm sorry to hear that 😞 Our team will be able to confirm what the next steps will be when they make contact later today.

 

Michelle

 

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Message 14 of 55

Morning Michelle

 

No change. No Caller Display.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 15 of 55

Morning Adrian,

 

Has there been any change with your Caller Display this morning?

 

Thanks

 

Michelle

 

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Message 16 of 55

Thanks Adrian, hopefully the card reset overnight will resolve the Caller Display fault. I'll check back with you in the morning.

 

Michelle

 

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AdrianGrid
Conversation Starter
Private Message TalkTalk
Message 17 of 55

Hi Michelle

 

Yes. They are going to try some sort of overnight reset of my account.

 

Going to call me tomorrow 2 - 4 pm........Maybe😎.

 

Adrian

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 18 of 55

Hi Adrian,

 

I believe my colleague has been in touch this morning?

 

Michelle

 

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Message 19 of 55

Thanks Michelle.

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 20 of 55

Morning Adrian,

 

I'm really sorry to hear this. I've contacted the team now and have asked them to provide an update ASAP. I'll let you know as soon as they respond to me.

 

Thanks

 

Michelle

 

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