Get help with your TalkTalk landline and calling features.
on 05-09-2024 08:11 AM
Good morning,
Caller Display stopped working about 2 weeks ago, the display shows "External Call".
All 3 handsets show the same message.
Caller Display is shown as active in my account settings.
I have tried the following:
1. Remove the Caller Display option and confirm it's removed, then add it back on.
2. Power down the base unit for a few minutes.
3. Reset the base units and handsets.
None of this has worked, so I assume it must be a fault your end.
Regards
Adrian
2 hours ago
Hi Michelle
Just had a call from a faults escalation manager👍.
Apparently they are now going to carry out a TNV (?) reset which takes a few days.
She has assured me that I will be regularly updated.
Fingers crossed.
Adrian
3 hours ago
Hi Adrian,
I'm sorry for the delay. I'm still here, I'm just trying to get answers on this fault to find out what the next step will be. I'm just waiting for them to reply to me.
Thanks
Michelle
4 hours ago
Still no contact.
Tried phoning.
In a queue for 40 minutes and then cut off😠.
That worked well didn't it?!! Won't try that again.
9 hours ago
Morning Michelle
No contact from the team or faults escalation manager.
No caller display.
Available this afternoon after 2pm if they are going to call today.
Adrian
yesterday
Hi Michelle
I appreciate your help in this
The fact that this is the third time they've failed to call me (and will probably cite a problem at their end yet again) is ridiculous. If the technical problem of contacting me is theirs maybe it's related to the Caller Display issue that I'm having. No one else is having trouble contacting me on the landline.
I should be available all day today for them to contact me.
Adrian
yesterday
Hi Adrian,
I'm very annoyed that you haven't been contacted again as promised. I've contacted the Faults Escalation manager now.
Michelle
Tuesday
Hi Michelle
I was supposed to get a call 2-4pm. Nothing.
Another wasted afternoon.
When I eventually get to talk to the agent she will apologise and again probably blame a fault on their side which puts her through to a totally unrelated number. What chance do I stand if they can't sort their own problems out?
Adrian
Tuesday
Hi Adrian,
Ah I'm sorry to hear that 😞 Our team will be able to confirm what the next steps will be when they make contact later today.
Michelle
Tuesday
Morning Michelle
No change. No Caller Display.
Adrian
Tuesday
Morning Adrian,
Has there been any change with your Caller Display this morning?
Thanks
Michelle
Monday
Thanks Adrian, hopefully the card reset overnight will resolve the Caller Display fault. I'll check back with you in the morning.
Michelle
Monday
Hi Michelle
Yes. They are going to try some sort of overnight reset of my account.
Going to call me tomorrow 2 - 4 pm........Maybe😎.
Adrian
Monday
Hi Adrian,
I believe my colleague has been in touch this morning?
Michelle
Monday
Thanks Michelle.
Monday
Morning Adrian,
I'm really sorry to hear this. I've contacted the team now and have asked them to provide an update ASAP. I'll let you know as soon as they respond to me.
Thanks
Michelle
Friday
Michelle
Well, there's a surprise.
No call from the faults team as arranged AGAIN, still no caller display. Still not getting the service I pay for.
I've been with TalkTalk for about 18 years, right from the beginning. Through thick and thin. Why do I bother? NO MORE!!!
When my renewal is due I'm off, unless this issue can be sorted ASAP.
Adrian
on 12-09-2024 01:53 PM
Hi Michelle
Just tried the new phone and it's still not working☹️. Looks like back to square one.
If the team can call me today I'm available all afternoon.
Adrian
on 12-09-2024 12:02 PM
Thanks for letting me know Adrian.
Michelle 🙂
on 12-09-2024 11:25 AM
Hi Michelle
Yes they did call and we agreed that I would try a different phone to see if that worked. I explained that I had done this already but it was an older spare one that I had. I can't remember why we replaced it nor why we kept it! 😕With the possibility that one is also not working properly, I've got a new phone being delivered today.
We've arranged for her to call me back tomorrow afternoon, but if the new phone works I'll update you straight away.
Adrian
on 12-09-2024 08:26 AM
Morning Adrian,
How are you getting on, did my colleague make contact?
Michelle