Caller Display not working

[AdrianGrid]

Good morning,

Caller Display stopped working about 2 weeks ago, the display shows "External Call".

All 3 handsets show the same message.

Caller Display is shown as active in my account settings.

I have tried the following:

1. Remove the Caller Display option and confirm it's removed, then add it back on. 

2. Power down the base unit for a few minutes.

3. Reset the base units and handsets.

None of this has worked, so I assume it must be a fault your end.

Regards

Adrian

[AdrianGrid]

Hi Michelle

Just had a call from a faults escalation manager👍.

Apparently they are now going to carry out a TNV (?) reset which takes a few days. 

She has assured me that I will be regularly updated.

Fingers crossed.

Adrian

[Michelle-TalkTalk]

Hi Adrian,

I'm sorry for the delay. I'm still here, I'm just trying to get answers on this fault to find out what the next step will be. I'm just waiting for them to reply to me.

Thanks

Michelle

[AdrianGrid]

Still no contact.

Tried phoning.

In a queue for 40 minutes and then cut off😠.

That worked well didn't it?!! Won't try that again.

[AdrianGrid]

Morning Michelle

No contact from the team or faults escalation manager.

No caller display.

Available this afternoon after 2pm if they are going to call today.

Adrian

[AdrianGrid]

Hi Michelle

I appreciate your help in this

The fact that this is the third time they've failed to call me (and will probably cite a problem at their end yet again) is ridiculous. If the technical problem of contacting me is theirs maybe it's related to the Caller Display issue that I'm having. No one else is having trouble contacting me on the landline.

I should be available all day today for them to contact me.

Adrian

[Michelle-TalkTalk]

Hi Adrian,

I'm very annoyed that you haven't been contacted again as promised. I've contacted the Faults Escalation manager now.

Michelle

[AdrianGrid]

Hi Michelle

I was supposed to get a call 2-4pm. Nothing.

Another wasted afternoon.

When I eventually get to talk to the agent she will apologise and again probably blame a fault on their side which puts her through to a totally unrelated number. What chance do I stand if they can't sort their own problems out?

Adrian

[Michelle-TalkTalk]

Hi Adrian,

Ah I'm sorry to hear that 😞 Our team will be able to confirm what the next steps will be when they make contact later today.

Michelle

[AdrianGrid]

Morning Michelle

No change. No Caller Display.

Adrian

[Michelle-TalkTalk]

Morning Adrian,

Has there been any change with your Caller Display this morning?

Thanks

Michelle

[Michelle-TalkTalk]

Thanks Adrian, hopefully the card reset overnight will resolve the Caller Display fault. I'll check back with you in the morning.

Michelle

[AdrianGrid]

Hi Michelle

Yes. They are going to try some sort of overnight reset of my account.

Going to call me tomorrow 2 - 4 pm........Maybe😎.

Adrian

[Michelle-TalkTalk]

Hi Adrian,

I believe my colleague has been in touch this morning?

Michelle

[AdrianGrid]

Thanks Michelle.

[Michelle-TalkTalk]

Morning Adrian,

I'm really sorry to hear this. I've contacted the team now and have asked them to provide an update ASAP. I'll let you know as soon as they respond to me.

Thanks

Michelle

[AdrianGrid]

Michelle

Well, there's a surprise.

No call from the faults team as arranged AGAIN, still no caller display. Still not getting the service I pay for.

I've been with TalkTalk for about 18 years, right from the beginning. Through thick and thin. Why do I bother? NO MORE!!!

When my renewal is due I'm off, unless this issue can be sorted ASAP.

Adrian

[AdrianGrid]

Hi Michelle

Just tried the new phone and it's still not working☹️. Looks like back to square one.

If the team can call me today I'm available all afternoon.

Adrian

[Michelle-TalkTalk]

Thanks for letting me know Adrian.

Michelle 🙂

[AdrianGrid]

Hi Michelle

Yes they did call and we agreed that I would try a different phone to see if that worked. I explained that I had done this already but it was an older spare one that I had. I can't remember why we replaced it nor why we kept it! 😕With the possibility that one is also not working properly, I've got a new phone being delivered today.

We've arranged for her to call me back tomorrow afternoon, but if the new phone works I'll update you straight away.

Adrian

[Michelle-TalkTalk]

Morning Adrian,

How are you getting on, did my colleague make contact?

Michelle