There's no information other than what you were given the other day, @Islander1:
https://community.talktalk.co.uk/t5/Articles/About-Caller-Display/ta-p/2205318
You can try calling customer support on 03451 720088 or use Chat over the weekend.
Forum staff are not back before Monday.
If you still need help with this, follow up on this thread.
Don't keep starting new topics with each development of the same issue.
You can keep track of where you posted in the ACTIVITY tab in your profile area.
Gliwmaeden2, a fellow customer.
