Caller ID

[popboffy1]

Sorry Michelle , the quick fix you suggested lasted about 24hrs I've now lost it again, but thanks anyway , I've switched it off again from my add ons and will try again tomorrow, obviously a fault with the lines.

[Michelle-TalkTalk]

Hello,

Have our team made contact since our last post?

Thanks

Michelle

[Chris-TalkTalk]

OK thanks, I'll pass it over to our network team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris

[popboffy1]

Just "Incoming Call" with no name or voice notification .

[Chris-TalkTalk]

OK thanks. What does it show now when you get an incoming call? 

Chris

[popboffy1]

No, still not working this morning.

[Chris-TalkTalk]

Hi popboffy1,

Hope your wife is OK and feeling better. Just to confirm, is caller display still not working this morning?

Chris

[popboffy1]

Been to hospital outpatients most of afternoon with wife , tried on my return, NOT WORKING.

[Chris-TalkTalk]

OK thanks. Please let us know if the issue reoccurs

Chris

[popboffy1]

Hi Chris, it is working at the moment.

[Chris-TalkTalk]

Thanks. I've made a change, can you please retest and let me know if it's now working

Chris

[popboffy1]

No Chris not working at the moment, tried three times yesterday over a six hour span, didn't work twice but did work on the middle try.

[Chris-TalkTalk]

no problem, thanks

[popboffy1]

Hi Chris, 

Unable to ascertain at present , wife poorly and still in bed, usually until 10ish, I'll give it a ring later and inform you one way or another.

[Chris-TalkTalk]

Hi popboffy1,

Just to confirm, is it still not working?

Chris

[popboffy1]

Ooops it lasted 3hrs this time , it's off again , think we'll give it up as a lost cause.

[popboffy1]

Yes.

[popboffy1]

OK Caller Display back on didn't notice had to log out and then log back in to take effect, instruction wasn't very clear.

[popboffy1]

No can do, I have ticked to put on when I confirm it disappears, probably have to wait until  my previous "Cancelled" instruction is rectified , I'll try again in a couple of hours.

[Chris-TalkTalk]

Could you switch it back on in My Account and let me know when you've done this. I'll then take a look to see if I can see anything stopping it working on our side

Thanks

Chris

[popboffy1]

No, as soon as I noticed it wasn't working, yet again, I followed Michelle's instruction to take it off and wait a couple of hours before turning it back on, which I did and it worked albeit for a short while,