Phone is saying check line cord

[Pamdan]

Been on holiday got back and phone is saying check line cord. Have done this and unplugged everything and had the landline tested and they have said everything is running smoothly. Cannot receive or make calls. Do you think there is a problem with the actual phone and I may need to get a new one. Broadband is working perfectly ok.

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the fault has been resolved and if your home phone is now working ok?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Pamdan 

How are you getting on following the engineer visit? Is everything working ok now?

[Debbie-TalkTalk]

Hi Pamdan

Thanks for the Private Message.

I've arranged the engineer visit for 11/07 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Debbie

[Debbie-TalkTalk]

Hi Pamdan

Have you tested with a different phone at the test socket?

Would you like me to arrange an engineer visit?

[Debbie-TalkTalk]

Hi @Pamdan 

Thanks for updating your Community Profile.

The line test has detected a potential fault. Have you tested with the phone directly at the test socket?

Do you have another phone you could test with?

[Debbie-TalkTalk]

Hi @Pamdan 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

If you can borrow another phone to test with, it will help eliminate your phone if you still can't make calls, @Pamdan.

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account in the morning. 

Go via your avatar; settings; profile....add your landline number. SAVE CHANGES.