Caller display
on 11-08-2023 04:50 PM
Message 59 of 59
I’m hoping someone can help me.
Recently I have been having issues with my landline displaying ‘call’ every time someone rings, instead of their name.
It has worked in the past and I have checked the account and caller display is activated.
Hopefully, this issue can be solved.
Thanks in advance…
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Caller display
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58 REPLIES 58
on 17-08-2023 02:36 PM
Message 41 of 59
Sorry, I forgot about this, just re-added it now. Could you give it a couple of hours and then retest
Thanks
Chris
Chris, Community Team
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on 17-08-2023 09:52 AM
Message 42 of 59
OK, no problem
Chris, Community Team
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on 17-08-2023 09:50 AM
Message 43 of 59
Ok Chris,
thanks for that.
I’ll test again once you let me know when you’ve added it back to the account.
milly
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on 17-08-2023 09:44 AM
Message 44 of 59
OK, I'll remove caller display at my end, leave it a couple of hours and then re-add it, hopefully that will fix it
Chris
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on 17-08-2023 09:36 AM
Message 45 of 59
Yes I did test the phone on my neighbour’s line and it was working ok.
I have run all the tests I can think of and nothing is working.
milly.
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on 17-08-2023 09:22 AM
Message 46 of 59
Thanks for retesting. Are you able to test your telephone on someone else's line (friend, family member, neighbour), to confirm that it's working OK
Chris
Chris, Community Team
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on 17-08-2023 09:19 AM
Message 47 of 59
Just tested it.
sorry to say that it is still not working.
Milly.
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on 17-08-2023 08:24 AM
Message 48 of 59
OK thanks. I've made a change so could you please retest and let me know if caller display is now working
Chris
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on 17-08-2023 08:14 AM
Message 49 of 59
Hi Chris,
just checked the phone number and it was an old one, so have updated it.
thanks,
milly
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on 17-08-2023 07:49 AM
Message 50 of 59
OK thanks. Could you check the telephone number in your community profile and confirm it's your current TalkTalk landline telephone number
Chris
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on 16-08-2023 03:57 PM
Message 51 of 59
Hi Chris,
Yes, I have already tried this. It did not fix the problem unfortunately.
Milly.
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on 16-08-2023 03:28 PM
Message 52 of 59
Hi Milly,
Could you try unplugging your telephone from the electric socket and leave it unplugged for about 5 minutes, then plug back in and retest. Please let us know how you get on.
Thanks
Chris
Chris, Community Team
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on 16-08-2023 03:03 PM
Message 53 of 59
Hi there,
Unfortunately, I don’t have another landline phone to test it with and cannot access one easily.
However, I will state that until 2-3 days ago, the caller display was working perfectly and has been ever since I moved to this property. (Over a year ago).
Thanks,
Milly.
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on 16-08-2023 02:32 PM
Message 54 of 59
Hello,
Thanks for trying this and I'm sorry to hear that there has been no change. Just before we pass this over, can I confirm if you've also tested with a different handset just to rule this out?
Thanks
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on 16-08-2023 02:06 PM
Message 55 of 59
Hi Michelle,
Tested the landline this morning, after checking that caller display was reactivated on the account. Unfortunately, it is still not working and the word ‘call’ is displayed regardless of who rings, instead of their contact details.
Hopefully, something else can be done to sort this issue out.
Thanks.,
Milly.
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on 15-08-2023 01:20 PM
Message 56 of 59
Good afternoon,
Thanks for the update 🙂
Thanks
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on 15-08-2023 01:18 PM
Message 57 of 59
Hi Michelle,
thanks for getting back to me.
I turned the caller display off yesterday and have reactivated just now. It says that it will become live after midnight tonight, so will report back tomorrow.
Best wishes,
Milly.
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on 14-08-2023 06:36 AM
Message 58 of 59
Morning,
I'm sorry to hear this. Could you try switching off the Caller Display service in your My Account and once this is removed (this can take a few hours) then try adding this again in your My Account. Please let us know how you get on.
Thanks
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