If neither method is working, @teresac, give Talktalk a call on 03451 720088 or use Chat for them to facilitate it.
Opening hours listed here:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Many aspects of boosts / functions in My Account just don't seem to work these days, so agents / staff have to do it for us.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
