Cannot ring out as no dialling tone and incoming calls going straight to voicemail

[THinton]

Hi we cannot make outgoing calls and when someone is trying to ring us it goes straight to voicemail.  I have tried all the usual things, but this has not helped.

[Debbie-TalkTalk]

Hi THinton

Do you still need help with this?

The line test hasn't detected any faults - Line test is clear.

Can I just check, have you tested with a different phone directly at the test socket?

[Debbie-TalkTalk]

Hi @THinton 

Thanks for updating your Community Profile.

The line test hasn't detected any faults - Line test is clear.

Can I just check, have you tested with a different phone directly at the test socket?

[THinton]

I have updated my info

[Debbie-TalkTalk]

Hi @THinton 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie