Get help with your TalkTalk landline and calling features.
on 06-11-2024 01:12 PM
I've returned from holiday to find the message Check Phone Line. There is no dialling tone. What do I need to do?
on 13-11-2024 08:29 AM
Hi Veralou53,
Latest line test is picking up a problem that requires that we raise this as a non-appointed task so I've raise this to Openreach, they'll investigate over the next 72 hours and may contact you directly if they need to access your home
Chris
Chris, Community Team
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on 12-11-2024 04:07 PM
No - sorry, this week I will only be available Friday AM
on 12-11-2024 10:49 AM
Thanks, just to confirm, you're available tomorrow if there's a slot available?
Chris
Chris, Community Team
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on 12-11-2024 10:36 AM
I accept the possibility of engineers charges. I am available Monday PM, Wednesday Am or PM, Friday PM generally
on 12-11-2024 10:20 AM
OK, if you'd like us to arrange an engineer visit can you confirm:
Thanks
Chris
Chris, Community Team
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on 12-11-2024 10:00 AM
Yes please contact me to arrange an engineer visit
on 12-11-2024 07:17 AM
Thanks for trying that. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you
Chris
Chris, Community Team
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on 11-11-2024 04:22 PM
I’ve tried my neighbour’s handset in my phone socket and it just buzzes. The handset works fine in their socket
on 11-11-2024 07:05 AM
Hi @Veralou53
If you only have access to one handset, you can test that handset at a friend or neighbours house. If the phone is simply plugged in and has a clear dial tone, then that proves the handset is working as it should.
The reason we ask this, if we send an engineer and they connect a phone, and all is working, proving the handset is at fault, then they will charge you £75 for the call out. This is something we wish to avoid before we send an engineer to you.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 08-11-2024 06:22 PM
No I only have one landline phone
on 08-11-2024 06:09 AM
Hi Veralou53,
Do you have access to another telephone that you can test with?
Chris
Chris, Community Team
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on 07-11-2024 04:05 PM
There isn’t a dialling tone just a buzzing sound even when it’s in the test socket.
on 06-11-2024 04:06 PM
Hi
Line tests show a possible loop fault near the premises - usually this is 2 wires close or touching.
Can you disconnect all equipment and just connect the phone only to the master socket or 'Test Socket' if you have one, and see if there is a dial tone.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-11-2024 03:59 PM
Completed update
on 06-11-2024 01:14 PM
Hi
Can you please update your Community Profile to include your
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.