Check Phone Line message

[Veralou53]

I've returned from holiday to find the message Check Phone Line.  There is no dialling tone.  What do I need to do?

[Karl-TalkTalk]

Hi

Line tests show a possible loop fault near the premises - usually this is 2 wires close or touching.

Can you disconnect all equipment and just connect the phone only to the master socket or 'Test Socket' if you have one, and see if there is a dial tone.

Thanks  

Karl. 

[Veralou53]

Completed update

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl