on 26th January Openreach connected me to the wrong landline so I’d no access to phone or internet (my mobile signal is very poor) and I’m classed as a vulnerable adult so I had to stay at my parents home all that time. We kept telling customer services about the fault but they kept saying that everything was working ok and it didn’t get fixed till 9th February when an Openreach engineer came and reconnected the line. I’m due to move to another provider on 17th April as my TalkTalk contract ends then. I can’t keep the same number but I haven’t heard anything about that either, just that the move is pending. I had a bill up to 24th April and I’ve paid that but there’s nothing about compensation or the number.
