Dead phone

[Hrae6]

I was upgraded to fibre on Nov 12 and since then i have no landline ive explained i have a heart condition and need my landline working also phone will say 50 missed calls through the night i need this fixed urgently.

[fr8ys]

I've now merged these threads for consistency as it's a continuation of the same issue.

[fr8ys]

Oh,

I've just seen you have a thread on this already. It's best to keep to that thread for consistency but my comments still hold as staff are not back until Monday.

https://community.talktalk.co.uk/t5/Home-Phone/Dead-phone/m-p/3083834#M162603

[fr8ys]

Hi,

Sorry to hear this but you would be best to phone and discuss this or use chat as the forum is only monitored by support staff Monday to Friday during normal office hours.

As your situation seems urgent you will need to phone or use chat.

To see if this is a line fault or something to do with your phone, do you have access to another landline phone, maybe  from a relation or neighbour? If this phone works then it would appear you have a faulty phone.

If it doesn't then this is something that can be ruled out when reporting the issue.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Or

If you wish to chat online, there is a link on this page together with details of opening hours


https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Hope this helps.

[Hrae6]

After contact from welfare department my phone started working on Monday then engineer came told him phone keeps saying theres been a power cut although i dont think there has now my phone screen has frozen the phone rings but nothing happens no response no dialling tone its just frozen i cant see who is calling and i cant respond ive explained i need my landline working as i have a heart condition ive had no phone for 33 days its still saying on my account theres an ongoing problem also your compensation is something like £9.65 a day for loss of service so thats about £300 compensation im owed will you get this fixed .

[Michelle-TalkTalk]

Morning,

I'm really sorry. My colleague advised me that they were making contact with you directly. Did they call since your last post please?

Thanks

Michelle

[KeithFrench]

Hi @Hrae6 

As I said earlier, the TalkTalk staff on here are technical only & do not work at weekends, so your last post won't get actioned. I suggest you contact the service centre on the number I provided or better still, use a direct number for this welfare team if you have one.

[Hrae6]

Talktalk welfare you were supposed to call me back yesterday within the hour to arrange an engineer visit what happened phone still not working .

[Michelle-TalkTalk]

Hello,

Thanks for your Private Message. I've have escalated this now and have asked that you are contacted to resolve this ASAP.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Thank you. I can see that you have a Digital Voice/VOIP service which shows as connected. Can I just check, do you have a wifi hub router with a voice port on the back or an eero with a separate digital voice adapter please? The phone would now need to be connected to the router to work. If you'd like me to arrange for someone to contact you directly then please let me know and I can arrange this for you.

Thanks

Michelle

[Hrae6]

Hi Keith just filled in the profile thing the best i could i didnt request the voip thing because im a pensioner and in any previous communications i explained i needed my landline but no one ever explained this to me and thank you for responding and being helpful 

[KeithFrench]

Did you request Digital Voice with the upgrade?

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.