Elderly vulnerable customer without landline

[DAb160]

Hello, my Mum lives alone and has just had an operation which has left her housebound and her landline has stopped working. I raised a fault for this yesterday and was wondering when the phone might be back on.

Thanks

[Chris-TalkTalk]

I've received confirmation that this has now been raised as a welfare case and so will be prioritised 

Chris

[Chris-TalkTalk]

No problem 🙂

[DAb160]

That’s great, thank you very much for your help 

[Chris-TalkTalk]

Thanks, this has been raised to Openreach for investigation but I've passed it to our network team to see if we can prioritise it. I'll let you know when I have any more information

Chris

[DAb160]

Hello, thanks for getting back to me, I have updated those with my Mums number and put mine in the additional contacts 

[Chris-TalkTalk]

Hi Dab160,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris