Home phone not working

[Butterfly3]

Our phone hasn't worked for several days. We had Fibre Broadband installed recently, but the home phone was working after that for a few days.

[Michelle-TalkTalk]

Morning,

Thank you. Can I just confirm, are you using an eero with a digital voice adapter connected for the voice service?

Michelle

[Butterfly3]

My profile has been updated 

[Michelle-TalkTalk]

Hi @Butterfly3 

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

@Butterfly3, could you clarify for staff in this thread, what landline are you using?

Traditional copper...? This can be an ADSL (slower) Fast Broadband service or (faster packages) Fibre to the cabinet. 

OR

HUB2 router with full fibre?

OR

Eero with Digital Voice Adapter. 

The last 2 are with Fibre to the premises. 

[ferguson]

The support team here will be happy to help and have already tried, but you haven't posted back here in a few days. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond further.

[Butterfly3]

Our landline phone is still not working. It's a week since talking to TalkTalk, and they said they would be in touch on my mobile. Havnt heard anything since.

[Michelle-TalkTalk]

Hi @Butterfly3 

How are you getting on? Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this. Do you have a VOIP voice service? (FTTP connection)

Thanks

Michelle