Incoming calls - caller can't hear me, but I can hear them

[DebSki]

Hi

Occasionally (not every time) when I answer an incoming call, the caller can't hear me, but I can hear them. If they then ring back, usually it's OK & we can have a conversation. This is now happening more frequently & is, obviously, incredibly frustrating! Still on old style cable to the house (i.e. NOT VOIP)

[Michelle-TalkTalk]

Hi,

Thanks for confirming. Would it be possible to connect the microfilter, router and phone at the test socket for 24-48hrs to see if the same fault happens please?

Michelle

[DebSki]

Don't think the weather makes a difference - happened today & misty, but no wind/rain at the time. We have an "OpenReach Master socket" which I believe does have a test port if you take the cover off

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this. I've run a test on your line now which hasn't detected a fault. Does it seem to be weather related? (rain/wind) Does your main socket also have a test socket please?

Thanks

Michelle