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Home Phone

Get help with your TalkTalk landline and calling features.

Incoming calls every 30 mins from “no number”

Elgie
First Timer
Private Message TalkTalk

on ‎14-02-2025 06:30 PM

Message 6 of 6

Good evening,

Our broadband was updated to Full Fibre yesterday by City Fibre and ever since we started using the new router we have been getting calls every 30 mins from “no number”.  The phone does not ring but shows incoming call on the display and then another new call is listed.  I have tried answering the incoming call but then just got the engaged tone. 
Please can you sort this out.  Thank you.

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Elgie

on ‎19-02-2025 09:11 AM

Message 1 of 6

Hi @Elgie 

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

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Elgie
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎19-02-2025 08:56 AM

Message 2 of 6

Hi Debbie, 

 

The problem has been resolved and the “no number” calls have stopped.  Thank you for your help.

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-02-2025 07:17 AM

Message 3 of 6

Hi @Elgie 

 

Has everything been working ok since my last post?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎17-02-2025 07:10 AM

Message 4 of 6

Hi @Elgie 

 

Apologies for this. I've made a change to resolve this issue.

 

Please can you monitor this over the next few days and let us know how you get on.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-02-2025 10:18 PM

Message 5 of 6

This is a known problem, but the TalkTalk staff on here can apply a patch for this.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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