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Internet cutting when phone is hung up

Cliff19
First Timer
Message 4 of 4

Hi

Our internet cuts when a call is ended, this only happens with incoming calls. I have tried a new filter, have checked the phone socket as per Talk Talk's instructions, it also happens when the phone is unplugged and I have called our number.I think it must be a line fault, hopefully this is the best way to report it.

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3 REPLIES 3

Message 1 of 4

Hi

 

One of the line tests is picking up an issue.

 

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.  

 

Thanks

 

Karl.

 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 4

Yes have tried the test socket, will update my profile, thanks for the advise.

ferguson
Community Star
Message 3 of 4

Have you tried connecting at the test socket?

 

Subject to that, if you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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