Land line is not working

[RatnamPirabagaran]

Dear TalkTalk Team,

I am reaching out regarding a landline issue that has now persisted for over four weeks. My landline has been non-functional due to a damaged or broken external cable, and I reported this problem on October 21, 2024 (reference number: 1223298344919). I was informed at the time that an Openreach engineer would attend to resolve the issue; however, no engineer has arrived, and the issue remains unresolved.

This extended outage has caused significant inconvenience, and I am keen to understand what is happening and when I can expect the problem to be fixed. I would appreciate if you could escalate this matter, if possible, and provide a clear update regarding the timeline for resolution.

Additionally, please advise if there is any possibility of compensation due to this prolonged service disruption.

Thank you for your attention to this matter. I look forward to your prompt response.

[Karl-TalkTalk]

Hi

Do you still need assistance with this issue ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl