Landline - no dialtone + incoming calls going straight to voicemail

[jlyons1978]

Hi

Over the weekend, I have lost the ability to receive or make calls on my landline. Internet appears to be unaffected, so I have done the usual tests - check on the test socket with a wired handset.

Fault was checked on the website, and they confirm that there is a fault, and that I need to speak with a Team member. The blue button does not link to anything though, with no chat window coming up or details of a phone number to contact.

Please can someone help to resolve this?

[amahle-TT]

Thank you, please confirm your mobile number in private 

[jlyons1978]

Yes

[amahle-TT]

Is the ADSL lead correctly connected to the grey ADSL port on the rear of the router?

[jlyons1978]

No, filter was new out of sealed bag

[amahle-TT]

Do you have a new or alternative microfilter available to test?

[jlyons1978]

Phone is still dead, both corded and cordless. internet is still unaffected 

[amahle-TT]

Please try to use your telephone and confirm if the phone service is working okay.

[jlyons1978]

Done

[amahle-TT]

Please connect your filter and phone to the test socket, thanks.

[jlyons1978]

@amahle-TT is there any further update on this?

[jlyons1978]

Yes, have been able to locate a micro filter 

[amahle-TT]

Thank you, please confirm if you do have a micro filter.

[jlyons1978]

ADSL cable re-attached and then faceplate removed again

[amahle-TT]

Do you have a microfilter?

[amahle-TT]

We will now need to rule out any internal issues. Please remove the faceplate again.

[amahle-TT]

Thank you we'll now need you to plug your ADSL cable straight into the broadband port of your Master Socket.

After that plug the other end of the ADSL cable into the broadband port of your Router.

[jlyons1978]

Yes, faceplate now re-attached. Just waiting for router connection to reboot

[amahle-TT]

As we are running line checks it will be affected, have you been able to successfully re-attach the faceplate to your master socket?

[jlyons1978]

What are next steps to hen, please? Can I continue with my work as internet appears to be unaffected?

[amahle-TT]

Please reattach your faceplate back onto the master socket and let us know when you are done.