Landline noisy, phone won't ring most times.

[Sidious]

Could it be arranged for Openreach to attend as my landline has become noisy and the phone refuses to ring most times when the line is called.

The line is very noisy. I have done the usual of plugging straight into the test port of the NTE5. I have even tried the phone in a neighbours house, works faultlessly there!

Forgot to add, the FTTC Internet seems to be unaffected. Prior to testing using the test port, the VDSL connection had remained for over a month.

I am obviously prepared to pay the fee if the fault lies downstream of Openreach's responsibility i.e. if the fault is on 'my side' of the connection.

Thank you,

Ant (AKA Sidious)

[amahle-TT]

Have a good day:).

[Sidious]

Will do thanks. 😀

Ant.

[mandisa1-TT]

You are most welcome and thank you for updating us the fault has cleared. Please do chat back should you experience any issues:)

[Sidious]

Actually, the fault does seem to have cleared! I wonder if there was another fault that fooled their diagnostic equipment.

One very good positive though is that the VDSL connection now runs at 80 down, 20 up, practically full pelt in both directions and with a 6db noise margin. Hasn't been that for some time!

Thanks yet again,

Ant.

[mandisa1-TT]

Hi there @Sidious Please confirm if you are still at home so we can resume diagnostic checks

[Sidious]

To confirm, I am messaging from the house where the phone is located.

Thanks,

Ant.

[nambuso-TT]

No problem:) Please confirm if you are messaging us from home where your TalkTalk services are installed.

[Sidious]

Absolutely, please do that. The cable run in the loft is faulty according to the MJ Quinn engineer that attended today.

Thanks again,

Ant.

[nambuso-TT]

Hi there @Sidious. Thanks for getting in touch. I went through the notes that were left by the engineer and I can confirm that the fault is cleared and closed on 24/10/2025 11:18 So as you are still facing the same issue with the service, I would need to raise a new fault again and the Openreach engineer will visit again and fix the fault for you. If that is okay. Thanks

[Sidious]

**Just noticed after posting my original update** - I've just  received an email with the subject "Our engineer has resolved the service issue" - that's not quite correct as mentioned below:-

An M J Quinn (contracted under Openreach) engineer visited. There is an issue with the cable running in the loft. He informed me that a special loft team would need to attend to repair (or replace) the cable run there, as they're not authorised to do that.

Thanks,

Ant.

[nambuso-TT]

Thanks! If you have any other questions, feel free to ask.

[Sidious]

Thanks. Good to know!

Ant.

[nambuso-TT]

Hi there @Sidious. Going through the notes on your account, I can see that the issue has been passed to Service Management Centre. A non appointed engineer was booked today, 23/10/2025. The engineer needs to conduct further checks at the exchange for you. Should the engineer see a need to conduct further checks at your place, you will be contacted to confirm a more convenience time for you for the engineer visit. You will be updated on the state and progress of your case within the next 72 working hours.
 

[Sidious]

Engineer attended about 8am, very promptly - kudos to him for that.

Ascertained the problem needs to be pushed forward to Openreach. Likely a problem with the connection in the pole or street cabinet.

Thanks again,

Ant.

[Sidious]

No, that's all for now. Thanks.

[mandisa1-TT]

While i still have you online, i would like to confirm is there anything else that i can assist you with today?

[mandisa1-TT]

You are most welcome and thank you for your patience:)
Brightsparks engineer appointment reserved successfully. Reserved appointment slot : 23-Oct-25 07:00:00 - 09:00:00.

[Sidious]

Absolutely perfect.

Thanks,

Ant.

[mandisa1-TT]

Lol:)

Usually the engineer will also contact you on the morning of the appointment to confirm the time slot, as well as calling around one hour before their arrival.
The earliest available  slot is tomorrow  7:00- 9:00 will this be okay with you?

[Sidious]

That's fine. I'm quite a bit over 18 these days!

Ant.