Line cord error

[shiroisaru]

Since 22 March, I have been experiencing the 'line cord error' message on my phone.
I have asked TalkTalk twice to run a check on my phone line (the second time was today) and the check has come up with no problems on both occasions. (I have no problems with my broadband connection.)
Since the problem started, I have purchased a new base station and phone cord, but the problem persists even when I plug the phone cord directly into either of the phone jacks I have in my apartment.
I should be grateful for any insight into this matter.

[Chris-TalkTalk]

That's great, thanks for letting us know 🙂

Chris

[shiroisaru]

Hi Chris,
The line has been fixed now, and I've just posted my thanks to Karl.

[shiroisaru]

Hi Karl,
The line has been fixed now.
Many thanks for your help.

[Chris-TalkTalk]

Hi shrioisaru,

How are you getting on?

Chris

[shiroisaru]

Thanks again Karl

[Karl-TalkTalk]

Hi

Line tests are showing a battery fault at the exchange.

I've logged this to Openreach for an engineer to investigate.

Thanks  

Karl. 

[shiroisaru]

I've updated my profile.
Thanks Karl

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl