Loss of landline
on 10-09-2023 12:58 PM
Message 17 of 17
My landline is currently not functioning for incoming/outgoing calls. The line is very noisy (hums, crackles) but internet connection appears to be unaffected. Had an Open Reach engineer here early July for a different issue but while here fitted a new phone socket and did a bit of rewiring. Used the phone since and noticed the noise but it was functioning. Could you help please.
Thank you.
Carl
Labels:
- Labels:
-
Inbound fault
-
Noise on line
-
Outbound fault
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16 REPLIES 16
on 22-09-2023 07:10 AM
Message 1 of 17
Hi csqwared
I'm so glad to hear that this fault has been resolved.
About your auto compensation credit - TalkTalk Help & Support
You'll receive compensation if you experience a total loss of service, delays to the start of your service for phone and broadband orders, or if an engineer misses an appointment. This will be credited to your account automatically and we'll send an email or text message to let you know, so you don't need to contact us to receive this.
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on 21-09-2023 09:03 PM
Message 2 of 17
Thank you.
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on 21-09-2023 08:00 PM
Message 3 of 17
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on 21-09-2023 07:20 PM
Message 4 of 17
My landline issue has now been resolved, the service, inbound/outbound re-appeared sometime during the morning. With regard to 'loss of service' discount is it dealt with automatically or should I advise Billing?
Thanks again
Carl
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on 13-09-2023 12:24 PM
Message 5 of 17
Hi csqwared
If you are unable to make any outbound calls or receive any inbound calls then this should be classed as TLOS.
Thanks
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on 13-09-2023 12:21 PM
Message 6 of 17
Hi Debbie
Thanks for the update. Not overly timely then🤣 Does this qualify me for 'loss of service' discount?
Thank you
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on 13-09-2023 11:47 AM
Message 7 of 17
Hi csqwared
I've checked again and Openreach have advised that further updates should be available ON OR BEFORE 22/09/23
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on 13-09-2023 10:43 AM
Message 8 of 17
Hi
Thanks for the update. Any idea of timeline?
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on 13-09-2023 10:02 AM
Message 9 of 17
Hi csqwared
It appears that duct work/cable renewal is required. This fault is still with Openreach.
We will continue to monitor for updates.
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on 12-09-2023 02:30 PM
Message 10 of 17
Hi csqwared
The fault is still with Openreach, we will continue to monitor for additional updates.
Thanks
Debbie
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on 12-09-2023 09:16 AM
Message 11 of 17
Morning,
Sorry to hear that but thanks for confirming. Our apologies, we were looking at the incorrect part of the fault ticket so the latest update is that Openreach are working on resolving the fault at the moment. We'll re-check later on today for any additional updates on this.
Thanks
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on 12-09-2023 09:01 AM
Message 12 of 17
Good morning Debbie.
No, not resolved. The line is quieter, just a low hissing noise now but still not able to make/receive calls. The handsets have a message on the screen 'Check Phone line'. Thanks.
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on 12-09-2023 07:56 AM
Message 13 of 17
Hi csqwared
I can see that Openreach have now closed the fault. Has the fault been resolved?
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on 11-09-2023 09:05 AM
Message 14 of 17
Hi csqwared
I will keep monitoring for additional updates.
Thanks
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on 11-09-2023 09:02 AM
Message 15 of 17
Thanks for the quick response. Much appreciated. Hopefully Open Reach are as timely.
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on 11-09-2023 07:41 AM
Message 16 of 17
Hi Carl
I'm sorry to hear this. I've run a test on the line now and this has detected a potential line fault.
I have escalated this over to Openreach to be investigated by a line engineer and we will continue to monitor for additional updates from Openreach.
Thanks
Debbie
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