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Get help with your TalkTalk landline and calling features.

Lost Land-line access since installation of fibre 150

Tonybell1
First Timer
Private Message TalkTalk
Message 3 of 3

Phone service inoperable after installation of fibre 150.

Tried unplugging phones rebooting eero although b/band working fine. Biggest problem is you can't speak to talktalk despite offers to help, useless aftercare!

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message
Message 1 of 3

Hi Tony,

 

Did you sign up for a VOIP/digital voice package when you upgraded?

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

First and foremost, you need to have specifically ordered a Full Fibre service with Digital Voice, did you do that? The phones will no longer work over the old copper landline. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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