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Home Phone

Get help with your TalkTalk landline and calling features.

Lost Land-line access since installation of fibre 150

Tonybell1
Sightseer
Private Message TalkTalk
Message 3 of 3

Phone service inoperable after installation of fibre 150.

Tried unplugging phones rebooting eero although b/band working fine. Biggest problem is you can't speak to talktalk despite offers to help, useless aftercare!

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Tony,

 

Did you sign up for a VOIP/digital voice package when you upgraded?

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

First and foremost, you need to have specifically ordered a Full Fibre service with Digital Voice, did you do that? The phones will no longer work over the old copper landline. 

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