Moved home but sadly still no service

[kwate]

Hi

Can anybody help please. My wife and I have just moved home and we were told our new phone line would be active from 27th June but sadly it's still dead.

I am 75 and rely a lot on the phone and internet.

Many thanks

Kwate

[Karl-TalkTalk]

Hi

Just sent another PM 🙂

Karl.

[Karl-TalkTalk]

Hi

To book the engineer, you need to reply to the Private Message to confirm security details.

I'll re-send this to you now,

Karl.

[kwate]

Many thanks Karl

Any idea when the engineer will arrive?

Kind regards

Kwater (Keith)

[Karl-TalkTalk]

Hi,

no problem, I'll get a router out to you.

Karl

[kwate]

Thank you Karl... and yes please send us the router.

Kind regards

Kwate (Keith)

[Karl-TalkTalk]

Hi

No, the engineer would be from openreach, but I can send a router from here if required.

Karl

[kwate]

Many thanks for your help Karl

By the way we haven't received the new router as yet. Can the engineer bring it with him when he visits please?

Kind regards

Kwater (Keith)

[Karl-TalkTalk]

Hi

OK, this will need an engineer out to look at this for you.  I'll send you a PM to confirm some security details.

Karl.

[kwate]

Hi Karl

I have only found one socket. Which I have plugged our previously working phone directly into, but sadly still no service.

Thanks

Kwate

[kwate]

Thank you Karl

I'll try to check that out, and get back to you.

Kwate

[Karl-TalkTalk]

Hi

The line is showing live.  Can you check, if there is more than one phone socket in the property. 

If there is, try the phone at the other sockets. If there is only one socket, try the phone at this main socket or 'Test Socket' if there is one, with a good working phone.

If not working, then an engineer would be required.

Karl.

[kwate]

Sorry Michelle, just updated my profile with new phone number.

Thank you

Kwate

[Michelle-TalkTalk]

Hi,

Ok thanks for confirming, please can you add your new telephone number to your Community Profile. We can then look into this further for you. Please do not post any personal information on the Community.

Thanks

[kwate]

Hi Michelle

Thank you for replying. Our new phone number ends in 957, and we received an email on 27th June from TalkTalk to say we were "all ready to go".

Many thanks

Kwate

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Just to confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community. Did you also receive an email to advise if the service has gone live?

Thanks