gradstream not working

[MilburnC]

i had fibre 150 installed last wednesday but i cant get my phone working

[Chris-TalkTalk]

Hi MilburnC,

I'm sorry to hear that you're feeling unwell, hope you are feeling better soon. Just let us know if you need any further assistance

Chris

[MilburnC]

sorry I've not answered anyone this week but I have a heart problem AF and its been playing up the last few days with the stress so I will not be coming back here until next week when I should be OK but thanks to those who have helped me but as for now I am leaving things as they are.

[Chris-TalkTalk]

OK, please let us know how you get on

Chris

[MilburnC]

The one camera that is loosing connection is about six feet away from eero, I will take a look at the help guide later as I have to go out soon but thanks for your help.

[Michelle-TalkTalk]

Hi,

Thanks for confirming. Is it just the CCTV which is affected? How far is the CCTV from the eero? Have you also had a look at the below Help Guide?

Slow speeds on your eero network - TalkTalk Help & Support

Thanks

[MilburnC]

Hi, my CCTV is very sluggish to what it was and am having trouble keeping one camera connected to my mobile.

[Michelle-TalkTalk]

Morning,

Thanks for confirming and I'm glad to hear that this is now working ok. What issues are you experiencing with the CCTV?

Thanks

[MilburnC]

Tried phone this morning and to my surprise its working at last both incoming and outgoing, what ever you did thanks its been almost 2 weeks but as the saying goes better late than never, thanks again for sorting it, now I've got to sort my CCTV cameras out.

[MilburnC]

OK thanks for that Gliwmaeden2 looks like a longer wait thanks again.

[Gliwmaeden2]

Sorry that this problem appears to be ongoing, @MilburnC. Staff will not be on here before Monday now. 

[MilburnC]

have updated profile "still no phone"

[Michelle-TalkTalk]

Morning,

Thanks for trying this and I'm sorry to hear this.

Can you please update your community profile to include your:

• Name
• Telephone number/account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[MilburnC]

i wish i had never upgraded and stayed with fibre 35 at least i had no problems apart from slow BB now i have no phone and my CCTV cameras are not working can i go back to fibre 35

[MilburnC]

still no phone, can i plug my old router back in and try that

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Just to confirm, are you using the Digital Voice Adapter with the eero?

Can you try the following, plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA (for 30 seconds), this should get the phone light back on within about 5 mins, then wait for 15 minutes. You can then change setup back to normal. Please let us know how you get on.

Thanks