No number calls

[Man1939]

I’ve been receiving calls every half hour, but the number appears as NO NUMBER. please can someone look into this. I have the Wi-Fi hub 2 router. After reading about this I be,I event is to do with the VOIP settings

[Debbie-TalkTalk]

Hi @Man1939 

Did you receive anymore of these calls yesterday? 

[Debbie-TalkTalk]

Hi @Man1939 

Apologies, I've applied the correct fix now.

Please can you monitor the line today and I will check in again with you tomorrow.

Thanks

Debbie

[Man1939]

Hi,

I’m still having issues with the ‘no number’ problem, whatever fix that was applied appears not to have worked, also I don’t know if this is related but sometimes the incoming call ringtone does not ring on my extension phone although it works fine on the main unit connected to the router. Please can you look into this as urgently as possible

Many thanks 

[Michelle-TalkTalk]

Good morning,

Just checking back in to confirm that the voice issue has been fully resolved and everything is now working ok for you?

Thanks

Michelle

[Karl-TalkTalk]

Hi

I've applied an update to the router, this should resolve the issue for you.

Thanks  

Karl.