No phone service

[Adam1978]

For the last 2 week I have had no phone service.  No incoming calls or out going calls. Any ideas what wrong. 

[Debbie-TalkTalk]

Hi Adam

Perfect, thanks for letting us know 🙂

Debbie

[Adam1978]

Hi Yes all still ok. 👍

[Debbie-TalkTalk]

Hi Adam

Is the phone still working ok?

[Debbie-TalkTalk]

Hi Debbie

You are very welcome. Have a lovely day 🙂

Debbie

[Adam1978]

Yes will do. Thanks for your help. 😊

[Debbie-TalkTalk]

Hi Adam

I'm so glad to hear this 🙂

Please can you monitor this over the next 48hrs and let us know if you do experience any further issues.

Debbie

[Adam1978]

Connected

[Adam1978]

Hi The router has been switched back on and the phone working now 

[Debbie-TalkTalk]

Hi Adam

Ok thank you. Please let us know once the router has been switched back on and you have retested.

Debbie

[Adam1978]

Ok I will power it down for 30 minutes. The phone is quite new and I was all working fine till about 2 week ago. 

[Debbie-TalkTalk]

Hi Adam

Thanks for confirming this. Please can you power down the WIFI hub for a full 30 minutes and then retest?

Do you have an older model telephone that doesn't ring on incoming calls? We recommend plugging a microfilter into the phone port on the Wi-Fi Hub2 and then plugging your your telephone into the microfilter.

[Adam1978]

I have just the Wifi Hub 2 with the phone plug in to the back of the router. 

[Debbie-TalkTalk]

Hi Adam

Do you have the WIFI hub and DVA or are you using the eero?

[Adam1978]

Hello Yes I have FTTP Service I've login in to the router and in the My phone setting it saying Voice is not registered. 

[Debbie-TalkTalk]

Hi Adam

I'm really sorry to hear this.

Just to confirm, do you have a FTTP service?