One-way only calls on full fibre

[JuneN]

Ever since switching to full fibre (in the hope that it might resolve the regular line distortion during calls) I now find that 50% of the time, when someone calls me, they can hear me clearly but all I hear is silence.  If I call them straight back it's usually fine.

Also, frequently when I make a call it just drops before connecting.

I've power cycled the Hub 2 router and reset it.  Have given up trying to speak to the Talktalk call centre.  After spending ages going through security and then waiting around, they decide that I need to speak to the Full Fibre team.  I get passed over to them, same delays then they decide that as it's a "phone issue" I need to speak to the main support team, and round we go.

Any ideas how to progress this?

Thanks

June

[Michelle-TalkTalk]

Hi Geoff,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle

[JuneN]

Morning Michelle.  Restarted it again and looks like it is working again now, thank you. 

Geoff 

[Michelle-TalkTalk]

Good morning,

I'm sorry for the delay. This should now be resolved. Have you rebooted your eero and digital voice adapter?

Thanks

Michelle

[ferguson]

I don't know, I am just a customer like yourself. The support team will be back online tomorrow to advise further. 

[JuneN]

Hi - is this resolved yet?  Still having the same issue and nothing showing on the service status page.

Thanks

[ferguson]

This is a known issue.

https://community.talktalk.co.uk/t5/Home-Phone/Calls-over-VOIP/m-p/3067533#M161296

[ferguson]

This is a known issue.

https://community.talktalk.co.uk/t5/Home-Phone/Calls-over-VOIP/m-p/3067533#M161296

[JuneN]

/Hi Michelle

Unfortunately voice is playing up again; incoming, the caller just hears the ring tone, when answered there's just silence.  Outgoing calls she gets the engaged tone.

We've power cycled the Grandstream and remote restarted/firmware updated the eero, internet appears fine.

Don't seem to be able to run a connection test as it says we've still got the copper line as well as fibre.

Any ideas?  Thanks - Geoff

[Michelle-TalkTalk]

Morning June,

I'm really glad to hear this 🙂

Michelle

[JuneN]

Morning @Michelle-TalkTalk - so far, so good; no dropped calls since moving over to the eero.

Thanks again for your help.

June.

[Michelle-TalkTalk]

Morning @JuneN 

Just checking back in to see how the voice service has been since your last post?

Thanks

Michelle

[Chris-TalkTalk]

That's great Geoff, thanks for letting me know 

Chris

[JuneN]

Hi Chris

All sees to be working fine, thank you.

We'll give it a while to see if that has resolved the phone call issue.

Kind regards

Geoff

[Chris-TalkTalk]

OK, I've changed the profile, it should take effect in the next few minutes

[Chris-TalkTalk]

OK, will do

[JuneN]

Hi Chris/Michelle - ok, cables have been swapped so now:

Fibre wallbox ==> eero port 1 

eero port 2 ==> grandstream DVA ==> telephone handset

Please go ahead with the config change to enable the eero.

Kind regards

Geoff.

[Chris-TalkTalk]

OK thanks 🙂

[JuneN]

Hi Chris - no, I'm liaising with you on Mum's (June) behalf so I'm miles away on a separate connection.

Thanks - Geoff.

[Chris-TalkTalk]

Hi Geoff,

Could I just ask, are you posting from a device connected to your TalkTalk landline?

Chris

[JuneN]

Hi Chris/Michelle

Could you please make the config change for the eero to work tomorrow (Thurs 18th) please?  Ideally around 12.30 as I'll have someone available to swap the cabling around and connect the eero in place of the hub.

Please update the ticket when done.

Thanks - Geoff.

[Chris-TalkTalk]

OK Geoff, no problem 🙂