Open fault no internet or phone can't get proper update

[elmsli]

Hi 

I have an open fault no internet or landline was told it was fixed it wasn't then that someone would be working on it today no they weren't can someone please just find out exactly what's going on

[Chris-TalkTalk]

Hi elmsli,

I've received an update from my colleague, an engineer appointment has been booked for 30/12/2024 in AM, you should also receive a callback. Please let us know how you get on

Chris

[Chris-TalkTalk]

OK thanks for confirming. I've passed this back to our network team for further investigation

Chris

[elmsli]

No still no service 

[Chris-TalkTalk]

Hi elmsli,

How are you getting on, do you still have no service?

Chris

[elmsli]

Hi just got another message from talk talk hoping my problem has been resolved it hasn't there has been no change I still have no phone or internet please can you help get this sorted thanks

[elmsli]

Hi still no update on this you just keep saying open reach are working on it we have no phone and no internet  2 weeks now can you get a manager to phone me please this just isn't good enough 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've contacted our faults escalation team again now and have asked for an update.

Michelle

[elmsli]

Hi I am getting messages from talk talk saying my fault has been fixed it most  definitely has not the engineer thinks he knows where the fault is but can't get access because a fence is blocking access to the bottom of the pole can you please all get your act together this is very important to me I need my phone and internet working again 

[Michelle-TalkTalk]

Hello,

I've escalated this to our Faults Escalation Team and I will post back as soon as we receive an update.

Thanks

Michelle

[elmsli]

Thanks there is still no open reach van around I really need this fixed I have  no phone or internet and my mobile phone keeps losing connection smarty seem to have a problem in the area I have already missed a call from a cardiologist and can't get on to rearrange this  any help to push this would be appreciated 

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. We received an update from Openreach to advise that there was an engineer allocated to the job yesterday and we've been advised to check back for an update on the fault today. I've checked and there are no additional updates as yet so I'll re-check the fault again in a few hours for you.

Thanks

Michelle

[elmsli]

Thanks

[Gliwmaeden2]

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